Carmel007

Immediately post the call, I sent it in writing to through the Cunard Portal. Let's see how it goes..

NOTE: Just to be clear. I do not have any expectations when I called the Cunard Services, just was looking for possibilities. But I was annoyed with Customer service treatment, that is a big NO GO!!

Yes, with two kids. Thank you kindly. That is my hope as day of embrocation getting closer..

The lady not even given me a chance, just called quits the moment she got my cruise reference #. Of course I am willing pay for an upgrade. That is what I am shocked, there is not even a dialogue went into that direction, just closed the doors when knocked the door :)

That is my expectations as well, if not possible for upgrade. Just say it nicely with a reason. TBH I didn't expect an upgrade immediately, just a possibility. I was baffled with the attitude of rep.

No bid option, that is the reason I have called the service to see if any other options.

Normally customer service is super nice, when it comes cruises regardless of what you get or not. I am really shocked the tone of and lack of interest and dismayed attitude of the person.

Dear Cruise Family. This is our first time with Cunard, normally we cruise with Royal and Norwegian. We have an upcoming transatlantic cruise in next 18 days. Already tasted a soar apple experience with their customer service. As last minute travel, we got very basic inside cabin. Glad we are happy that we can cruise and visit grand parents in Germany. We are with kids and desperately looking for a possibility of a upgrade, based on the reviews I read so far 😉 I already bought super expensive WIFI and lone shore excursion, so that we do not deal with boredom. Just few moments ago, have called Cunard customer support (800) 728-6273 for the same, but I got very bitter and soar experience. The lady on the phone is kind of, you paid what you get and there is no choice for you anyway, just live with it & No choice for you Not even tried to validate anything. There is not even kind of response even when I started with Good Morning very politely. Seems she is already fed up with her day at morning 9 AM. This is kind of support not acceptable, I am really disappointed. This is not a good beginning to start a Cunard cruise. All I wanted if there is a possibility if not put in wait list. -SK.