Carmel007

1 hour ago, Bell Boy said:

Well I would have polity asked 'Who am I speaking to please" - Closed the discussion and telephone again within an hour or so and asked to speak with a manager -  or put it in writing. 

Immediately post the call, I sent it in writing to through the Cunard Portal. Let's see how it goes..

28 minutes ago, Carmel007 said:

Dear Cruise Family.
 

This is our first time with Cunard, normally we cruise with Royal and Norwegian.

 

We have an upcoming transatlantic cruise in next 18 days.

 

Already tasted a soar apple experience with their customer service.

 

As last minute travel, we got very basic inside cabin. Glad we are happy that we can cruise and visit grand parents in Germany.

 

We are with kids and desperately looking for a possibility of a upgrade, based on the reviews I read so far 😉

 

I already bought super expensive WIFI and lone shore excursion, so that we do not deal with boredom.

 

Just few moments ago,  have called Cunard customer support (800) 728-6273 for the same, but I got very bitter and soar experience.
 

The lady on the phone is kind of, you paid what you get and there is no choice for you anyway, just live with it & No choice for you

 

Not even tried to validate anything. There is not even kind of response even when I started with Good Morning very politely.

 

Seems she is already fed up with her day at morning 9 AM.
 

This is kind of support not acceptable, I am really disappointed.
 

This is not a good beginning to start a Cunard cruise. All I wanted if there is a possibility if not put in wait list.
 

-SK.

NOTE: Just to be clear. I do not have any expectations when I called the Cunard Services, just was looking for possibilities.

But I was annoyed with Customer service treatment, that is a big NO GO!!
 

3 minutes ago, bluemarble said:

The July 27th crossing has very limited availability as one might expect for a voyage so close to departure. Since you mentioned children, I can tell you it currently has no availability at all for cabins that accommodate four passengers (two adults and two children). I am so sorry you experienced brusque treatment from Cunard customer services. It should not be that way. But hopefully this will help with expectations regarding the possibility to upgrade your cabin.

Yes, with two kids. Thank you kindly.  That is my hope as day of embrocation getting closer..
 

1 minute ago, Clewgarnet said:

Looks like there's one sheltered balcony (6141) and a QG available for that sailing, so I'm not sure why you were told an upgrade wasn't possible.

 

I assume you were willing to pay for the upgrade?

 

I've never had any issues with customer services. They've always been polite, friendly, and happy to go out of their way to help me.

The lady not even given me a chance, just called quits the moment she got my cruise reference #.

Of course I am willing pay for an upgrade.
 

That is what I am shocked, there is not even a dialogue went into that direction, just closed the doors when knocked the door :)

2 minutes ago, exlondoner said:

I certainly have always found them agreeable, though not always highly competent. But I’m not sure I would expect an upgrade.

That is my expectations as well, if not possible for upgrade. Just say it nicely with a reason. TBH I didn't expect an upgrade immediately, just a possibility.

I was baffled with the attitude of rep.

1 minute ago, Host Hattie said:

Welcome to Cruise Critic

Is the crossing shown as sold out ? Did you get an option to bid for an upgrade at some point after booking ?

 

No bid option, that is the reason I have called the service to see if any other options. 

 

3 minutes ago, exlondoner said:

Discourtesy is always to be frowned upon, and I sympathise with that, but were you really expecting a different substance to their response? On what grounds? 

 
Normally customer service is super nice, when it comes cruises regardless of what you get or not.

I am really shocked the tone of and lack of interest and dismayed attitude of the person.

Dear Cruise Family.
 

This is our first time with Cunard, normally we cruise with Royal and Norwegian.

We have an upcoming transatlantic cruise in next 18 days.

Already tasted a soar apple experience with their customer service.

As last minute travel, we got very basic inside cabin. Glad we are happy that we can cruise and visit grand parents in Germany.

We are with kids and desperately looking for a possibility of a upgrade, based on the reviews I read so far 😉

I already bought super expensive WIFI and lone shore excursion, so that we do not deal with boredom.

Just few moments ago,  have called Cunard customer support (800) 728-6273 for the same, but I got very bitter and soar experience.
 

The lady on the phone is kind of, you paid what you get and there is no choice for you anyway, just live with it & No choice for you

Not even tried to validate anything. There is not even kind of response even when I started with Good Morning very politely.

Seems she is already fed up with her day at morning 9 AM.
 

This is kind of support not acceptable, I am really disappointed.
 

This is not a good beginning to start a Cunard cruise. All I wanted if there is a possibility if not put in wait list.
 

-SK.