The management on ths ship needs sorting out. Whilst the lowest paid crew are great and do their best, they are let down by the management. As requested, we were asked to make reservations for mydining resturants - we did so before we sailed for every night. Even our Ship Pass card showed we had been allocated a specific table number at a specific time. For the first three nights onboard, we were told the reservations details on the card meant nothing and were told to queue up in a long queue.. There was anothe queue, for those without reservations (why is there such a queue anyway?), and often they were given priority over those who had reservations. On the 3rd night after another long wait, we complained strongly and in the end they did their best to find us a table immediately. Not very apologetic for the shambles though. The prices you get charged for extras are very high and although there appears to be discounts that could apply, nobody seems to know how they work. The app that you are asked to download and use is pretty poor. It is suppsoed to have a messaging service but that's quiet complicated. It also conatins detals of your onboard charges - however as soon as yous tep of the ship at the end of the cruise, thsoe detaiusl are compaltely widped out. RC say they will send you an emai with the acount details. 5 days later I am still waiting for such email even though they have charged my credit card. Compared wth the 14 other cruise ships I have been on, this takes the prize for the worst management Wil not be booking with RC again. Their sister company Celebrity is a far better proposition.
