Nm hehappysailing

Just from original cabin number I had chosen - im now about 10 cabins further down the corridor

I dont know what was occuring behind the scenes. Cunard exec stated that the TA worked really hard to help bring about the result. So Im still in the dark what really happened. Must say Im tempted once I board the ship to see if I can ask the people who scored my original cabin, when and how they gained the booking .

I googled Cunard with a variety of combinations as LinkedIn was a little closed to providing exec names. But once I realised Cunard execs in Australia were under the carnival banner, more current names popped up & then able to search for the email address

The Cunard Carnival replied that she prefers to remain behind the scenes, gets involved when cases are escalated, and graciously stated that it was a team effort - her crew and also the TA. So yes, not to reveal her name and title etc

I was able to log into Mycunard this morning with my original MyC booking number, and as promised a state room balcony for the full 28 days - so she's done a great job of fixing the disaster. - Ive just emailed asking her directly if Ok to state her name and title

Didnt feel right publishing her name without her permission on here, even when in glowing terms since these boards are public. But I can say I found it via LinkedIn Australia, and under Carnival cruises. And if anyone finds themselves in a similar predictament with Cunard, Im happy for them to message me.

I tried logging using the 3 codes for the different cabins booked for me last Friday, but they no longer work. Hopefully the TA provides the new one tomorrow. I never received a reply email from the Travel agency's main company director, but would expect something to filter through due to Cunard's investigation. ( BTW in case anyone is wondering, I never stated the TA consultant's name in my emails to Cunard or the TA either, as I didnt want her job to be in jeopardy but nor did want to miss out on our trip &/or money spent, or end up sleeping in the bowel of the ship 😄

Email from Cunard - Carnival this morning : "from our UK colleagues that we have been able to reinstate your original booking which is brilliant news....." how good is that 🙂 and theyre contacting the TA on my behalf, and promising to investigate deeper to ensure such a stressful situation doesnt happen to anyone else. So Im waiting on new log in -booking confirmation details, but so relieved, and thrilled that Carnival took it on themselves to correct it, regardless if it was the TA's fault.

Thank you !

Another update : The TA got us back on the ship phew ! But unfortunately the second two weeks we’re stuck down on level 1 . (I paid extra for a clear view balcony - especially since I even get seasick on the Sydney Manly ferry) ) However , a lovely Executive Director of a Cunard Australia replied to my email and will try to help regardless (in her words) of where the blame lays & will contact Cunard Uk etc on my behalf . Hopefully I’ll be pushed up the waiting list. thanks all again for so much helpful advice . Feel far more confident now that Cunard Head office are trying to help me 😊

Nina’s email bounced as did all the others .i ended up calling Cunard complaints feedback & obtained a generic email address that goes to. Carnival Australia

Thank you - I’ll give that site a go . I obtained one directors name via LinkedIn but it’s hard to get the actual emails

I tried calling Cunard late yesterday - the call centre for Australia is woeful and they keep telling me I have to speak to my TA. So I’ve just tried sending a long email to Cunard complaints form and a similar to MD of the travel agency . And yes they keep deflecting

Back to despair again . Despite the phone call on Monday morning with the good news of booking mixed cabins across the 28 days , I’ve received no written confirmation or number, and now finally an apology email this morning that “things are happening in the background & they’ll let me know “ 😥

Thank you - my anxiety is still high , as I still haven’t received the Cunard booking confirmation code/s . Maybe just super unlucky this time , as I’ve never experienced such a balls up in 40plus years of travelling . And your experience re customisation in MyCunard is what I thought too -only available once final payment was made 🤔. So confirmed fully paid booking & the suddenly cancelled? Missed?