expeditionexpert

https://www.jobstreet.com.ph/job/77743185

about 60% of the Miami consultants are gone. Because I've grown many years with these consultants, many who remain are already looking or have their exit plan ready. some are riding the wave until they are ousted. Companies like NCL (Regent), Viking, Crystal etc are pro domestic sales consultants and continue to grow the departments domestically.

Hello my dear guests, friends As a veteran SS cruise consultant, affected by this, I made the hard decision to take my knowledge to a competitor. RCL is a big believer in outsourcing and so were newly installed sales executives at SS. The sales floor was notified of outsourcing in January 2024 to Manilla beginning with the inbound lines. This news was a huge shock to us at SS, many of us immediately began to pre pare for the worse. Soon the lay off's and colleagues quitting and moving to competitors began. We moved to competitors in this segment of cruising who still believe in domestically knowledgeable cruise consultants to stay in house, luxury of planning this type of vacation which starts with your first contact experience. It took years to build that sales department with hard to find cruise consultants that dedicated themselves to learn such a complex product, just to save a buck. TA heavily depends on internal knowledgeable cruise consultants and so do direct guests who ultimately had the luxury of having a consultant with heavy product knowledge in their back pocket in a corporate office. Calling direct customers or TA will be directed to an outsourced call center in Guatemala, Mexico, and manilla (main center). And online information requests on the website of any sort would be contacted by a limited domestic outbound sales department which remains in limited numbers (Miami,London, Sydney) and is partially manilla as they build that team and will soon replace the remaining domestic direct cruise consultants. With the ousting of Massimo, which is one of the ones responsible for this phase at SS, they may be reversing course, but maybe too little too late with depleted talent. Who knows. I truly miss assisting my guests at SS. Best wishes to everyone.