flfamilycruiser

No, we were early, but were the last party to arrive. It didn’t appear they had even begun to serve drinks yet to anyone and another party was sitting down as we walked to the table. Royal Caribbean’s executive office, while acknowledging the mistake and offering an apology, refuses to follow up in writing to explain how it happened. Their only option was to discuss on a phone call that I can’t legally record. I can understand they don’t want anything on record. I’m still debating if I should release the audio recordings made of the discussion with the staff, after it went south, and with Francis. Royal Caribbean was made aware of them but didn’t want a copy. I won’t be commenting further due to the negative comments. Mods, if you wish to close this thread, please feel free to.

I think it’s more appropriate to say neither the staff at Chef’s Table nor Francis were willing to assist in finding someplace else to eat. I’m sure another restaurant oils have squeezed us in, but they don’t even attempt to find something. As noted above, we found someplace ourselves.

We made our way there on our own as previously stated. The ONLY tips I asked to be removed were for the main dining room staff, as we never went. I never received confirmation from Francis these were actually removed. We raised the tips for most everyone except Francis and his partner

We asked to be accommodated at another “sit down” restaurant, but the staff was too busy attempting to blame their mistake on us to assist. We were extremely happy to get seated in the concierge lounge without a reservation, and the staff there was amazing, so we returned a few more times. We were told adding another seat wasn’t possible, nor did there appear to be room. Possible they’d already squeezed in some extra seats. It looked uncomfortably close as is. This was our 5th RCCL cruise, but first in concierge. The only benefit being in concierge was the lounge restaurant. I’m really unsure what standing in line at customer service to complain could have gained me, except some sort of monetary credit which I could care less about. I only wanted them to take some accountability for the mistake and apologize, which could happen post cruise just as easily. We’d already missed our anniversary dinner reservation and nothing could fix that.

This is actually what upset me the most. Our reservation was past our main dining room time, so the 5 of us are standing there, all dressed up for dinner with no where to go. I asked at least a dozen times for assistance in finding somewhere else to eat that evening and they just refused and kept saying it was my fault. I thought surely Francis will help me, but when he also refused to help, I gave up and we just ate in the lounge. I will say the host and server in the lounge were both extremely apologetic, but were not in a position to do anything to help.

Nope, just a mistake on RCCL's part that they made much worse by refusing to take accountability. I finally received a response from their executive office, after this post, but they refuse to provide a written response and will only get on an unrecorded phone call to discuss it. Yes, I was charged for the 5th person when I made the booking over the phone, and all 5 were refunded.

Or I can just share my experience and take my future business to a cruise line that values honesty and accountability. I do not accept that it's my responsibility to go wait in line to talk to someone, because their subordinate wants to cover up mistakes.

Francis said he would have his supervisor, the Hotel Director, contact me while onboard but I never heard from them. I e-mailed the Oasis Hotel Director when we got home, since we had other poor interactions with Francis, and they never responded. Clearly a mistake was made, but no one onboard or shoreside wanted to take accountability for it.

We originally booked a Chef's Table reservation for 4 people for our 15th wedding anniversary. After the initial booking we added a 5th person to our suite, so I called to get them added to our Chef's Table reservation as well, which was reflected in the app before and after boarding. When we arrived at Chef's Table with 5 people, we were led to a large table with only 4 seats left. When I asked about the missing seat the staff loudly stated the reservation was for 4 people and we must have made a mistake. When I showed them the app reflected 5 people, they loudly blamed us for "booking using the app", and said it was our fault for not calling. When I informed them we had called ahead of the cruise to confirm for 5 people, the staff realizing this mistake was completely their fault, doubled down and blamed it on us again without any explanation what we had done wrong. The entire situation was quite humiliating with the staff repeatedly blaming us in front of all the other guests and refusing to help us find somewhere else we could eat dinner. We brought this incident to the attention of Francis, in the concierge lounge, who also refused to help us in finding somewhere else to eat. Despite multiple complaints, we never received an apology or explanation for the incident during the cruise or after.