kes601

Ok, so I guess I am now done trying to "fix" this. I got a call form Princess this evening. It was from Guest Services. They said everything is correct and we got the $700 refund because it wasn't applied correctly the first time. They even threw in a free balcony deluxe breakfast for all of the issues. I assume we can schedule that when we get on the ship?

Ya, after one more attempt last night via chat to get this corrected I am probably done unless I hear back from the email address I sent my information to. Well, that and pushing to get the $700 credit back to my card. I really thought the guy last night understood the issue and was going to get it fixed. He said he "refreshed" my Special Services on the Travel Summary. It did cause the free medallion accessory to show up and also something about crew appreciation, however now it says: "DND - Reverse Crew Appreciation Reduction". I have no clue what that means. I don't want the crew to get screwed out of their tip.

Some more numbers to support what was discussed earlier in this thread. Total of room + plus + old premier upgrade = $7602 Total now that everything is weird with the new premier = $6902 ($700 difference, price of our original plus). Total if we remove Premier = $6482. This is $420 less than our current $6902 total, which is what the upgrade price should have been for the two premier purchase ($280 for "old" and $140 for "new". If we cancel Premier and get to the $6482 total and then add new Premier back it would be $7742. This is the number we originally expected when upgrading from old to new ($7602+$140). I have no idea how Princess did what they did and why nobody will take 5 minutes to figure it out. But, now I am wondering if it is worth it to upgrade back to Premier and whether Princess is worth it in general.

Still waiting for a response back from the email address I sent the information to. If I haven't heard back by next week I am contemplating asking what our total would go to if we just dropped Premier (cancelling our dining reservations first) and then a few days later add Premier back.

Will do. Timeline wise the only other 2 that work for us other than Princess are Holland and Norwegian. I appreciate all of the responses I received.

I emailed last night. Plan on giving it the week and then making a decision. My CVP never responds so we did it via chat. That was a mistake.

Yep.....and that accounts for the $700 credit since plus was $700 when we purchased our original package. Just wish somebody from Princess would / could comprehend what I tell them.

Thanks. The pricing is in line with the other Alaska cruises that go through Glacier Bay at that time of year. I'm not worried about what we paid, just that we get what we originally paid for. If I don't hear back from the email address you provided within a couple of weeks and things don't look correct then we will likely cancel and re-book w/another cruise line.

100% agree. Thinking about it, and I don’t feel like pricing it out again right now, but I think the current total of the room plus premier would be $7462, which is $140 less that our $7602 price. So when the first person added premier the price was probably right. It was the second person fixing the missing items that messed things up. Nevermind. Current total would be $7412. I guess last weekend it could have been $7462 though.

Alaska, Royal Princess, June 21, 2025 out of Seattle. MC cabin class.

$7602 is what we paid for everything prior to the upgrade weirdness last weekend. Currently our class of room is $6150ish without any packages added on. With premier it would be $7400ish.

Thank you. My wife was told via chat that things "should be fixed this week" with the web site. Goes along w/one of the umpteen chat people I corresponded with. He said the package should be "fixed" by the 14th.

Thanks, we've made the dining reservations in the app. That part is working fine. Concern is things like Crew Appreciation under Payment on the website now allow me to pre-pay (before the "upgrade" it said included in package). Wi-Fi option in the app shows I would have to pay, before it showed included. Things like that.

You'll see on the screenshot of the package it shows Premier and shows Crew Appreciation. You'll see the Travel Summary only has Premier specific items, nothing that was originally included in Plus is there (crew appreciation for one.....and things that get upgraded in Premier only say upgrade).

It doesn't necessarily show the credit being applied, it just shows we paid $7602 (our total before the upgrade mess) and the new total.