Dread_Pirate_Roberts

I don't know where you got the idea this scenario "is always the cruisers' fault" I don't know how many people do this, but I assure you that was not the problem. We booked in Feb. 2024, and paid in full based on the pay schedule. I'm also a life-long boater and would never "skip" on reporting to their muster station. I am the mommy figure that everyone relies to make sure everything runs smoothly. Don't know who this character represents, but it does not represent our case.

Any chance you have a link to the Japanese case? I think any precedents could help me. I appreciate you explaining a Celebrity cheerleader, but it's a bit trollish feeling as a novice.

I have an entire communication log already with the TA, and have been talking to the same key people each time. i think this is one main reason they already facilitated reimbursement the cruise cost.

We all got our insurance together with the package. Thanks for the info - I'll check on how long with can make a complaint.

I'll be submitting my receipts to the travel insurance, but I still was giving the impressed this insurance does not cover when cruise companies are at fault. We all got insurance - it was all of none option.

Also unnecessary answers, but here are the questions you also asked: 1. Celebrity took the blame. I have credit card receipts for everything. They just don't want to pay for everything. From this point in time, finding the exact blame is irrelevant because Celebrity took the blame. As a data scientist, I know that "best guesses" do very little to change processes. I do not see any value in re-guessing this complex system's data transactions and updates. 2.TA also refunded one hotel night, as that is the only additional reservation made with the cruise reservation. 3. I was the only novice on the trip. My 2 friends have each been on 3+ cruises. 4. I checked my cruise reservation several times. The last *notification* related to my reservation arrived on Friday (flight Saturday, cruise starts) from my TA, and I've been receiving Celebrity emails and postcards for months and months. 5. When I logged on to check in to the TA site, no problem, all reservations as expected. As for the Celebrity site, I was given odd errors, I was not allowed to see the reservations. I was initially giving an error, but no alarm bells. It said something like my TA and cruise's accounts were not syncing correctly. By the time I found issue a couple times, I planned to contact customer service, but they was already closed for the day. I still had a confirmed reservation with all the codes in hand before we left for Florida, so we figured we should just take that to the dock.

Does the US style-travel insurance vastly different? Who pays for the insurance, and what does it usually cover? If there is a US person who understands this better, let me know! The main kind I see in the US are travel insurance companies with policies purchased by consumers. The insurance is paid so that the end consumer is not left owing a bill they cannot pay. US Consumers buy travel insurance so if they get sick, the flight and cruise companies are reimbursed. Unless I'm missing something big, I am not helped by that scenario.

Ya, I would agree that US vs. Australian travel protections are likely quite a bit different. US companies love the vouchers because they keep your money either way, and are likely to upscale you.

So you must have missed this: I already have all the receipts (I'm a data scientist - I had those ready to go the day I got home.) I have already sent my receipts and summary trip costs to BOTH the TA and Celebrity. My problem is not receipts, it is getting someone to pay for all the additional costs (Celebrity paid the cruise cost, and they also took blame). I'm also a bit frustrated when I came to this forum, identified myself as a novice cruiser, explained that Celebrity has already taken blame for the error/mistake, and still have been told several times that I must have made the error.

Thanks, again, for all the reminders to file with the insurance, and I will do that after exhausting my other options. But I was hoping for suggestions on next step, not what I did was wrong. Does anyone have experience with online, large travel insurance from the perspective of how and when to make a claim when the cruise has already claimed fault? I'm asking if anyone has attempted and/or been successful with reimbursement for ALL the trip costs (flights, travel, lodging, eating) when the cruise itself made the error? Everything I found was the customer making an error and the insurance covering it.

Thank you. I appreciate the clarification. I know online words get misunderstand easily. And correct, I'm not planning to use that TA again!

Thanks for all the reminders to file with the insurance, and I will do that after exhausting my other options. Does anyone have experience with online, large travel insurance from the perspective of how and when to make a claim when the cruise has already claimed fault? Everything I found was the customer making an error and the insurance covering it.

I am planning to make a claim, as my last step. I read over the insurance, and from this laypersons mind, the insurance maining covers unforeseeable circumstances at a travel location (weather, illness, unrest). I can't find anything about reimbursement for double bookings or problems caused human or computer error.

As I stated in the original post, "don't use 3rd party vendors" was the initial response from Celebrity. Stating "you should have known" after I clearly started i was a first time cruiser, is reductive and unuseful. I clearer was asking to advice on my next steps. AND Thank you for making me feel so unwelcome in a as a new member of this community.