RLJ74

I'm maybe coming across like a bit of a moaner...i'm not. I expected a company of Cunards' standing to provide a better response explaining what the issue is with the pool. I'm just disappointed, had we been on a longer cruise and it was closed for a few days it wouldn't have been such an issue. Anyway, we are looking forward to getting onboard at the end of next week and I might even brave the cold weather and use the outdoor pool (more likely to pay to use the spa though)

I agree, its not going to change the fact that maintenance is on going but I didn't like Cunards' attitude around the situation, basically "suck it up". We haven't been on a cruise before and this was an ideal duration to see if we would like it. It's now tarnished the trip not being able to use the indoor pool, they could at least offer some sort of consolation...maybe a bottle of bubbly or some flowers in the room??? but nothing. Also, the customer service representative clearly hadn't read my email as their response didn't reflect my complaint.

It was closed last month!

but its OK to close it for the whole duration of my cruise?

I'm also joining on the 11th October. I emailed customer services about it and their response was lacking substance. Basically said they would pass on my comments to the relevant departments. I booked this cruise on 8th September so they would have known there were issues with the pool at that time and they should be advising customers at the time of booking. Pretty poor show from Cunard. You would think that given it's a new ship, they would have programmed in a period of maintenance after a couple of months service to address any issues.