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JLA

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Posts posted by JLA

  1. 18 minutes ago, pe4all said:

    Still have not received the cancellation policy email, but I had emailed my pvp this a.m. when this thread first started requesting that I cancel my 3/22 cruise under the "new" cancellation policy" due to the fact that both dd and I have underlying health conditions, and that I can't afford to to the chance to possibly be quarantined on a ship or elsewhere except home for 14 days.  I then wrote that "I understand we will get a future cruise credit we can use until 3/31/21."

    I received an email back saying "yes - that is true....everything will be refunded within 48-72 hours."  Great!

    Then I received a cancellation letter from Carnival saying that I am being assessed a $415.50 penalty each for canceling during penalty period!!  Said nothing about a future cruise credit.  

    Shot off another email to my pvp - will see what the response is.

     

    Maybe check your junk mail. That's where my letter was. And it came from donotreply@carnival.com   The letter had my booking number and information at the end of it.

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