I find it interesting to see that some people think it is acceptable for RC to just work out the kinks. My family had a JS and 3 staterooms and paid more than double the regular rate because this was a 'holiday cruise'. For the money we paid we could have spent a few weeks in a resort on Bora Bora. If you charge this kind of money I don't want to be your guinea pig and expect exceptional service. Period. Instead RC gave horrible service, made us jump through hoops with their online reservation system, let us stand in lines for hours, thought that missing shows because of 3 1/2 hr dinners at an up charge was acceptable, couldn't even give us shampoo, blamed us if a dinner reservation was missing, billed us incorrectly at the end, and overall left a bitter taste in our mouth. After 8 weeks of having the chance to bring in more staff, it seems that very little has been done to improve the customer's overall experience.
I feel the same way, I am a Diamond Plus member with over 25 RCCL and and another 10 on other lines. My family booked 4 cabins for the 12/20 holiday cruise. Between the technology that did not work, the long waits to get into the dining room, the extra long meals and the ship being under staffed . My whole family got off the ship feeling very stressed and unfulfilled. For the first time in 35 cruises I feel like a did not get my money's worth and I am due a refund. To make matters worse when I spoke to a officer at the crown and anchor event and told him I was cancelling my April cruise on the Quantum he was honest and admitted they have problems especially with the dinning but assured me they will be fixed in 4 weeks. That did nothing to save this vacation! We got home and canceled the April cruise.
Quantum of the Seas -- Just back from Dec 20 Cruise
in Royal Caribbean International
Posted
I feel the same way, I am a Diamond Plus member with over 25 RCCL and and another 10 on other lines. My family booked 4 cabins for the 12/20 holiday cruise. Between the technology that did not work, the long waits to get into the dining room, the extra long meals and the ship being under staffed . My whole family got off the ship feeling very stressed and unfulfilled. For the first time in 35 cruises I feel like a did not get my money's worth and I am due a refund. To make matters worse when I spoke to a officer at the crown and anchor event and told him I was cancelling my April cruise on the Quantum he was honest and admitted they have problems especially with the dinning but assured me they will be fixed in 4 weeks. That did nothing to save this vacation! We got home and canceled the April cruise.