advocado

Flossie, The Floating Island is my very favorite dessert and it still looks good to me.

One day when we came back to our suite in the back of the ship, a security person from Regent was standing outside the door. When we told him if we could help, he told us the people above us complained about a lot of noise coming from our cabin. We told him, don't know as you see we're just coming back----once inside our roof over the deck was blowing in the wind--some of the roof area was handing over the deck and some just gone. And a still rod banging agains the glass door. That was a day and half. Rick

Yikes!! Was this one of the Seven Seas or Horizon suites? Any photos? A day and a half to repair? That sounds awful.

I was on the Mariner last month. Last year I had a neck surgery that prevented me from sleeping flat on my back. At home, we have an adjustable bed. When we boarded the ship we asked the stewardesses if they had a wedge pillow (customer service said they did). Well, they didn't. When they returned that evening to turn down the bed, they brought with them a wedge pillow that they had made by chopping foam pillows into and forming into a wedge shape and then covering the whole invention with upholstery. It was wonderful!

"They hook the beds together, put a king size pad and linens on it. Generally you won't feel the crack."

Post a few years ago by Essiesmon. Makes sense.

I don't feel that Regent can abrogate all responsibility for the passenger distress because Regent has no control of what goes on next to the docked ship. At a minimum, we could have been warned on the TV end-of-cruise announcements that, for the most part, the Miami disembarkation experience could be challenging and what we might expect. At least being forewarned is forearmed. I think the general misery was exacerbated by the actual location of the ship at the far end of the pier, next to an ongoing construction site coupled temporary facilities with no access for non bus vehicles.

A glorious 10 day Miami-Miami cruise on the Mariner (December 12th-22nd) was marred by the poor planning for the disembarkation. I have always felt the “When it’s over, it’s over” experience at the end of the cruise but never more so than this time. We tied up at the East end of the Miami cruise pier, next to Royal Caribbean’s new terminal construction site. There was a buzz of construction activity, with accompanying noise and a brushing of dust here and there. The arrival building was a large tent that Regent generously referred as a “shed”. Collecting the luggage and passing through Immigration/Customs was a breeze. What follow was chaotic and disorganized. Those who had parked their cars in the structure across from the embarkation terminal (“E”) had no clue how to get to their cars. All of the former passengers were herded into a fenced off area with virtually no guidance from Regent or Port personnel, except that security prohibited anyone from walking away from the enclosure. Terminal E was a short, unattainable walk. There was no place for those being met by family or friends to be picked up and most important, there was no one on site who knew the answer to that question. Signage was absent. Cabs were nowhere to be seen and long lines of very confused and angry people waited for transportation. We asked a few people what line they were in and they didn’t know. I guess they were just following a herding instinct. In fairness, there were a number of buses waiting with signs in the windshield showing they were for transport to Miami Airport, but that’s it. Other buses displayed no information about destination or purpose. Finally my wife broke out of the enclosure and nabbed a bus driver. She asked him how we get to someplace where we can meet our transportation. “Ask my boss, he’s over there”. She did. He directed us to an unsigned bus. Before boarding, we asked the driver where he was going, he said to the port parking garages. After a long, circuitous ride of tracking and backtracking (about 15 minutes) we got to the Terminal E. Had we been able to walk, it would have been less than 5 minutes. I hope Regent co-ordinates future disembarkations at this location better than the one on December 22nd, 2017. This one clearly missed the boat.

Just finished (December 22nd) a 10 day Mariner cruise. No issues.

Hi Bill -- Just got off 10 day Mariner cruise. Seven Seas Aft (780). Wonderful!

Regards.

CC Rating Template.xls

I started a similar post in late 2015. Check out:

https://boards.cruisecritic.com/showthread.php?t=2243267&highlight=The+Butler

 

Z and TB

Thank you, Zqueeze for the information. I hope it wasn't a burden post the link.

As of Dec.11th, all Regent phone lines are down???

Wondering about the variety of things people use their butler for. Besides, of course, the unpacking, canapes, room service and reservations.

We were in one of these suites on a Panama Canal cruise. Enjoyed the view immensely. However, we were on deck 7 and never again. We had no problem with any smoke from below and I'm very sensitive to smoke but the music from the Horizon Lounge was a problem. If you are not going to be out and about and want to go to sleep before midnight it is a definite problem some nights but not every night.

Ear Plugs;)

Taxare -- Point well taken. My wife has a very active Facebook page. In all our travels, she never mentions anything about a trip until after we return. Then photos and posts galore. Also, in our cars, the navigation system only shows our city and street. Not the address. It's a shame that's it's all come to this, but that's the reality.

"SeaDream". What a blast from the (my) past. My first cruising experience was on the Sea Goddess l in 1991 and then the Sea Goddess ll a year later. Truly unique and extraordinary. I've gone on from there but, like your first girlfriend, she will always hold that special place in your memory.

My vote was for 'Sojourner' - I felt that kept with the 'travel' theme better than 'Splendor'. But hey, it's not my boat so I got no say-so on names...

 

As long as they fix the few odd issues with Explorer I'm sure it'll be a spectacular ship regardless of what it's called.

I like "Sojourner". I agree that they should have maintained the travel theme. I suppose the next new ship after Splendor will be "Magnifico"?

In keeping with the themes of the other ships in the fleet, Mariner, Explorer, Navigator and Voyager, I think "Journeyer" would have worked. My two cents.

We're taking our first Regent cruise in December. Yesterday we got a call from our travel agent. Regent offered to upsell us to a Mariner Suite. The price was reasonable, but we decided we preferred the huge aft deck (and the expansive view) that comes with the Seven Seas suite.

Wait! What?? Who's gonna answer all my questions on this board while you're out to sea?

MrFunn -- While the Oasis class ships are too large for my tastes, your post is an absolute delight! I will follow your posts every day.

I know a lot of posters say how bad the Regent Service Center is in Miami. However that is "NOT" the way we saw it, I've had to call 4 different times for different reasons (3 different cruises booked on Regent). Each time the call was friendly, professional and everything was handled the way you would have expected.

Once I didn't get the answer that wanted-but by the end of the call I knew why the answer was yes or no and thanked them for being so helpful. Rick

I completely agree. I called yesterday with a couple of issues. Everything handled promptly and cheerfully. Very professional.

I don't know what number they are giving you to call, but I would call every one of the following numbers and express your outrage until someone properly deals with this issue:

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The Dog Sled excursion on Mendehall Glacier was one of the all time best excursions...ever...anywhere. Period. Well worth every dime.

... ALL IN ALL We enjoyed ourselves, but it wasn't the unalloyed pleasure the brochures had promised ( I know, I know - don't believe the hype). For us the cold hot food and the feeling that the value for money for what we paid wasn't quite there are enough for us to be looking at British lines again for next summer. Clearly, I'm more of a little Englander than I'd ever expected to be! I know there'll be readers who'll think that we're letting minor things override everything they hold to be great about Regent, but the joy of these boards when they work well is getting to hear others views and understand that we all have different showstoppers and things that we'll happily let ride in life.

What a superb, thoughtful review. I hope that the Regent bosses read it and take heed. Thank you.

Will do. Thanks for the tip. We haven't cruised in a long time, but this year has presented health challenges to me and my wife and WE ARE READY!! Thanks Travelcat.

Sorry for the confusion. We're arriving in Miami on December 10th for the Miami-Miami (Western Caribbean) departure on the 12th. I appreciate your reply and will be on the lookout for your follow up.

TravelCat/Cruisin' -- Thank you so much!!