Ringlet

Hi everyone,

I wanted to come back and give you all an update on the situation, and also thank everyone for your comments.  It was very helpful to read of others' experiences with similar issues.  

The Pacific Princess crew has done the right thing in this situation and made things right.  We have been moved to a different cabin and so far all is well!  While I remain surprised that it took so many incidents to make it clear that there was a problem with our original cabin's toilet facilities, in the end Princess absolutely took care of us. 

When the crew on the Pacific investigated the situation further they agreed that we definitely were not the cause of the toilet troubles (and just as an FYI - if any of you ever get the opportunity to view a plumber at work on a ship's toilet issue I DO recommend it, as it is ghoulishly interesting, not to mention satisfying to be proven correct that you as the passenger did not introduce anything unacceptable into the toilet system, lol).  

What a day this has been, but in the end we still were able to get to the beach on St. Kitts today and go to the bathroom in our own cabin...I call this a win-win!  

And finally, a big thank you to all of you for reading of our troubles...much appreciated!

 - ringlet

Hello fellow cruise critics,

I am currently on the Pacific Princess Xmas/New Year's cruise and it has been intensely frustrating!  If any of you are thinking of booking a cruise on what used to be our favorite ship, I should warn you: think twice.  For the fourth time in 5 days the toilet in our cabin has been rendered unusable, and I'm at the limit of my patience.  This is the first time I've ever felt the need to post while on a ship, but I honestly don't know what else to do.  We are in cabin 6076.  I've gone to the passenger service desk, called the maintenance people, talked with the steward, and Princess has told me that since the toilets are all on one line that a blockage elsewhere will cause this.  BUT they have also said that the trouble is only with our cabin and said we must be putting items in the toilet that shouldn't be flushed.  I am near tears at this point - this is my 21st cruise, the last several cruises being with Princess and in fact the last cruise before this one was ON this same ship.  Believe me when I say that I know how to use a cruise ship toilet, and what is happening now is INSANE.  We have not put anything in the toilet other than what should be allowed, and the only thing the crew can think to do is lecture us on what not to do!!  It is so bad that I even offered to have a camera in our bathroom so that they have proof we're not doing wacky toilet things (as I mentioned, I'm at the limit of my patience here, but it is hard to think straight when you've paid a good chunk of money for a vacation and can't use the cabin toilet!).  Anyway, at least I have the 250 free internet minutes for being platinum and can vent to my fellow cruise critic members.  It won't solve the current problem, but perhaps my blood pressure will go down a notch or two.

To sum up:  Pacific Princess is REALLY dropping the ball here, and if I can do nothing about it, at least I can tell the internet that the level of service on this ship when one has what a consider a pretty big problem is ABYSMAL.  And I pray no one else should ever go through what we are going through now. 

And with that, I must go find a toilet to use that is somewhere other than the cabin we are in.

 - ringlet

Ringlet, congrats on the upsell to a suite. What a "suite" deal! When you booked your cruise did you book through Princess or a travel agent. Just curious to know if people who book through Princess receive upgrades/upsell offers first.

We booked directly with Princess via telephone, not the website...just a few days ago, actually (on Monday Jan. 11th). It was a last minute decision!

Hi cruznsnooze (cute name and thanks for replying!), I hear what you're saying, and if we cruised more often I might not have taken the offer. But our last cruise was in 2011, and we are a looong way off from being Elite members. I would have been kicking myself if I didn't go for it!

ok...never mind!! They just called back and we got the owner's suite! I am BEYOND excited, lol

We are sailing on the Crown on Feb. 27 (7 day Mexican Riviera).

I just received an email with an upsell offer of $399 pp to go from a mini suite to a full suite.

As instructed, I called the phone number provided and left a message.

My question is - what have others' experiences been in receiving a call back?

The announcement on the Princess "Inventory Specialist's" voice mail says to leave a message, and that calls will be returned in the order received.

Since we'd definitely like to take this offer, what are the chances I will get a call back saying that yes, suites are still available? I'm super-excited at the possibility of sailing in a suite, especially since this is our first cruise in several years, but I don't want to get my hopes up prematurely, lol.

I'd love to hear your thoughts and/or experiences on this :)

thanks everyone!