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shipsmail

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Posts posted by shipsmail

  1. 5 hours ago, vistaman said:

    Duval Leroy lost the deliveries of" house Champagne" to Hapag Lloyd cruises  some 2 years ago - so obviously the company was searching for another cruise company.

    IMHO  somewhat better as that Heidsieck Monopole  , but I am afraid Pommery will be withdrawn on SS.

    Do you know, what was the replacement at HAPAG-LLOYD?

    Quality wise (personal taste) goes up from Heidsieck Monopole to Duroy to Pommery and up…

    • Like 1
  2. Sorry to read here all these negative stories about food etc.

    At least here on the ENDEAVOUR everything is perfectly right with Silversea service. Very good food, very good service. Maybe the choices of food are a little more limited compared to earlier cruises. I am really enjoying the Silversea experience as I knew it from many years.

    • Like 7
  3. 7 hours ago, PAllinson said:

    The ship and crew are wonderful, food was great, We had some weather issues on our cruise that were handeled well by the staff. Gym and Spa are excelent. We are scheduled to sail on the Dawn next month.

    Thank you for the info. When and where was it?

  4. We were onboard the MUSE in September last year and were impressed by the service again after having spent more than 500 nights on Silversea. We look forward to the SILVER ENDEAVOUR later this month and hope the standards are still high. There has always been differences between the ships and the current staff, be it better or worse.

    I am more concerned about the increase in the rates lately. 

    • Like 1
  5. We have booked a cruise on the S. Endeavor mid April. But we still cannot see, what hotel is included pre-cruise?

    Any experiences, what Hotel Silversea is using?

  6. On 9/7/2023 at 10:13 AM, shipsmail said:

    I have used them also many times, but not with Silversea. It was always successful except when we waited in Vancouver airport for their driver and he never showed up. We got an extra voucher for that.

    This time we also received a voucher of 25$ for our next ride, but I do not think it is sufficient as an apology. Silversea told me they will refund, but I do not know yet how much.

    Now Silversea made a refund to my CC for that last minute cancelation: it is € 77. If I had booked Blacklane myself (without Silversea), they would have charged for the van € 180.

    Very disappointing, as on short notice it was not possible to get an adequate replacement. What are your experiences with a refund for a single canceled ride?

  7. 15 hours ago, ronrick1943 said:

    We use Blacklane all the time during travel and never have had a problem.  But we always book ourself never using SS transfer.

    I have used them also many times, but not with Silversea. It was always successful except when we waited in Vancouver airport for their driver and he never showed up. We got an extra voucher for that.

    This time we also received a voucher of 25$ for our next ride, but I do not think it is sufficient as an apology. Silversea told me they will refund, but I do not know yet how much.

  8. We have booked our hotel in CPH before our cruise by ourselves and by coincidence it seems to be the same hotel Silversea is using. Do you think we can use their transfer to the ship? Any experience with that?

  9. Our last cruise was in 2020 pre-pandemic, but we will be back in April to the Wind starting in Lisbon. We are four people. One of them cannot be vaccinated due an health issue, the others are fully vaccinated. I know for a cruise to European ports non vaccinated people can proof a negative test result. Has anyone experiences how the boarding and control of this tests happens recently?

    Another question is a little off topic. In the past we could board at noon and enjoy lunch on the day of departure. We have booked the cruise incl. hotel and the transfer to the ship at 2 p.m. leaving the hotel. But can I organize our transfer on our own and then board at noon as we always did pre-pandemic?

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