Eileen2

Also recieved the e mail that our refund will show on our credit card in 1  to 7 days.  Our sailing would have been April 9th out of New York to South hampton. We applied for refund March 23rd. Hope to do the cruise next year if it is going. 

3 minutes ago, texaswedge said:

Just received call from NCL stating received my credit request and wanted to know if I wanted to book cruise.  I told him I sent form requesting a refund, not the credit. I asked him if he received my request for refund, not credit.  He stated he did not have access to see that information.  He pushed the credit and wanted me book a cruise.  Seems they are confusing people with this type of tactic.  Almost like the bait and switch routine.

 

We noticed there was a call from NCL yesterday but no message. Wondered about why they would be calling because they always send e mails. We also requested refund.

Thank you for the link. I had  checked that site earlier but could not see the link. I did read that by filling out the form it was cancelling everyone on the reservation. I hope that was correct

22 hours ago, LinnieRed said:

We JUST booked a cruise for March 29 leaving from NOLA. This is a replacement for a trip to Europe that we had to cancel due to one of us being unable to fly currently. 
we have zero intention of canceling. Unless NCL does not sail we are on that ship! I don’t even care if we don’t go to any ports. 
 

We are scheduled to leave N Y on the Star Transatlantic. on April9th If the ship goes as planned we will be on it. Most likely ports will be missed but  we really want to get to Southampton. As a retired nurse I am not concerned with getting sick. But will be travelling with all the supplies and meds we need .   Wipes, etc.

Well after reading this thread we will definitely be adjusting our DSC . Each time we eat in a speciality restaurant we will deduct that portion of the gratuity. In fact if they keep this up I will remove the DSC and pay cash as I want to whomever. Fed up with this .:mad:

Very impressed with the way you handled this situation. People take vacations to relax and leave stress behind. In my opinion this cruise line dropped the ball here. Not sure if I would want to try again.

Just off the Dawn . They had second city only no comedians.

We got back today and had a Rocking good time

Ellen

Just back last night from the Dawn. Yes, it was disappointing to miss Bermuda but the cruise was great, staff did everything they could to ensure a good time was enjoyed and for the most part my sense was that it was a positive sailing. { Our first cruise on NCL and it will not be our last}:)

Make lemonade if life gives you lemons.:D

Just think, some of you will be on a cruise that can bring fun and an adventure while I'll be here cleaning up. Which would you choose? :D

Hope the storm will prove less than forecast. My prayer is that the Island and all its residents stay safe, if we cannot visit this weekend we will do so one day . Stay safe:)

Whatever the story is, I'm not here to read about it. This person can start their own post if they want to have a gripe fest. I'm here to read baycruiser's excellent report. Carry on, baycruiser!

Totally agree, please do not hijack this review with a "gripefest." Looking forward to reading this review . We are booked on the Brilliance T. A. for May and so looking forward to reading this well written review.:)

1st cruise Holland Americas Rotterdam. Oct 1978. 7 day cruise from NY to Bermuda with a stop in Nassau. Inside Cabin aprox $500 each including airfare from Toronto and Grats included.

I agree, great outcome for the OP but even though it seems RCI did do 'something' behind the scenes it was only luck that had the positive outcome resulting from a 'cancellation' allowing a better grade cabin to become available. Had it not come through, the OP would have been no better of aside from at least knowing Guest Services had been made aware of the issue.

 

I would still be expecting followup from RCI as to:

1. How a multi million dollar company can go on a long weekend with no ability to contact a 'reasonable' level of management to have sorted this out quickly and efficiently in the first instance.

2. Why a refund was not a valid option - which was I believe a more than reasonable request by the OP, one I would've asked for as well as I would never have considered booking an inside cabin by choice.

3. Apologise for the inefficient and hahazard way this was handled by RCI - likely all due to a rush job for someone to advise the OP prior to leaving for state long weekend.

 

I work in a global service based company that is much smaller than RCI and all holidays, local, regional and international have to be covered - which includes a level of 'decision makers'.

 

RCI, The world doesn't stop spinning for anyone, don't you know :D:D

 

But that's just my rant on my take of things - glad the OP went on their cruise and things worked out in a way that made them happy - thats what counts :p

Well said. I have been following this thread and in my opinion the matter should have been resolved earlier . The stress of dealing with RCL was unacceptable. I am happy that the issue was resolved in a good way for these cruisers and I hope they have a wonderful time.

Do all Norwegian ships have coffee makers in the cabins?

very pleased to see that NCL will refund the O.P. We are taking our first cruise with NCL on Oct 17 to Bermuda and I was a bit dismayed to read about the Hassle that occurred with this charge. We are frequent cruisers but usually stick with one or two cruise lines . I am looking forward to cruising with NCL and like the fact they have done the right thing in this instance.:)

Thank you for posting this information. We have never had this problem but of course there is always a first time and its good to be forewarned:) I would not be too pleased to have to have a hassle at guest services after a lovely cruise .

Nope do not like the " Hull Art" I prefer clean hulls. Keep artwork on walls . :cool:That said I have never sailed on NCL but have noted their ships in the ports we have visited with other cruise lines. We have booked on the Dawn for October so the { in my words }tacky looking art did not offend me enough to eschew the line. Everybody finds art subjective. :) and perhaps I will find when I am on the ship that I can find some merit in Hull art.:D

I have read the thread from the beginning. It is not a set up. We are in a Family cabin. It gets to me that most people think that everyone can afford a cruise. While most people can, there is a small percentage that wind up on one that can't. I am going to be in that percentage. I never said I was removing the gratuity. All I said was its a lot of money when you don't have it.

Enjoy your cruise and tip what you can.:)

We have sailed out of Barcelona three times. Twice we used RCI transport flew in and cruised same day. No hassles at all they took care of everything. Third time we flew in a few days early and took the train from the airport { our hotel was located close by the train station and it was easy for us.} We had a taxi take us to the ship on the day of the cruise and all was fine.

Have a great cruise.

I just sailed in Mid March and Manda Vincent was the pianist. She is from Ireland. We were there almost every night. She has a great sense of humor and is very personable. Sorry to hear someone earlier in this thread didn't like her. I'd cruise on any ship she's on again. :)

Wish Manda had been on our recent TA on the Indy. Love her voice and humour.:p

Same thing happened to us on our cruise last week. We had pre paid tips and the wow envelopes were also left in the cabin on the last night.

We did tip extra but I can see people not liking the fact that extra tipping is expected.

Ship -Independence Of The Seas

Deck - 6

Stateroom # - 6125

Stateroom Category – N

Starboard or Port Side -Starboard

Quiet Stateroom? (With comments on problems) – Noisy on and off especially from around 10pm until 12 pm.{ aprox}

Was stateroom a connecting stateroom? -N/A

Balcony View - Give comments on view, noting if location of any obstructions was an issue. – N/A

Balcony Size? Normal or oversized for class? - Normal.

Was wind a problem? -

If an aft cabin, was soot a problem? -N/A

Any specific problems with this cabin? - Noise as noted above.

Any other comments? - Noticed the noise on first night of 13 day cruise. Called desk second night, maintenence came promptly and informed us that it could be wind or weather related. We were not convinced that was the case. That said the noise sort of a steady rumble did cease around or just after midnight. The noise was also audible in the bathroom shower area.

We did not change rooms because we liked the location very handy to the promenade coffee shops. The noise may be a problem for some passengers.

Good to hear that you found the big screen not intrusive. I had visions of loud commercials and noise !!

Perhaps I need to go with the flow and give it a try, I love the solarium too.:cool:

oh that's too bad re the large screen .:( Guess we will not be sailing on that lovely ship again.

Legend Of The Seas is my favourite ship. Been on her three times, I like the Vision class ships and hope they don't make many changes. I see the Grandeur is going to have a complete makeover and the addition of a big screen on the pool deck I so hope they don't put one of those horrors on the Legend.

I loved the angry bird review and I think it is fine for folk to take their "friends" with them on their travels. I have a crazy looking red headed small stuffed leprechaun from Ireland i think its time for him to travel :)