figment7

No I haven't printed them in color in years and no issues. 

Looks like you used to be able to but not any longer according to article. 

https://www.royalcaribbeanblog.com/2021/12/15/royal-caribbean-will-no-longer-let-passengers-get-or-the-cruise-ship-different-port-of

I think at this point, no one really knows. I would think the "fairest" way would be by booking date. However, my business side says it should be highest cabin rate. I don't think other than those two variables who knows how they decide. Maybe they start and go every other cabin and its the luck of the draw. Who knows at this point. I am just hoping cruising is back sooner than later! 

14 minutes ago, happymanitee said:

My cruise is 6/21 and has not been officially cancelled yet.  I was planning on taking a cash refund and not the fcc.  But, today, their website says they are automatically giving 125% fcc to all cancelled cruises.  There is no longer a cash refund option listed.  I guess I’ll know for sure when they finally cancel my cruise.  But, I’m disappointed because I was planning on taking the money, booking a less expensive cruise and using the excess to pay for flights.  

I'm still showing the cash refund option, granted you have to click read more and scroll down, they are def hiding that as an option so people take the FCC vs refund. One of the articles I read was only 45% refunds requested and maybe this is helping that. If they cancel you can def get your money back if you want, or you can FCC at 125% or lift and shift. 

9 minutes ago, cruisegirl1 said:

Would someone please post  the correct shareholder benefit email address so that I can make sure I sent it to the right place. Thank you

m

shareholderbenefit@rccl.com

8 minutes ago, cruisegirl1 said:

Would someone please post  the correct shareholder benefit email address so that I can make sure I sent it to the right place. Thank you

m

Most questions are answered here. 
 

https://www.rclinvestor.com/faqs/shareholder-benefit/

29 minutes ago, JT1962 said:

Our Explorer of the Seas May 27 Sailing was canceled. We replied to the online travel agency email on April 21 requesting a refund and the full refund was credited back to our American Express Card this morning (4/28), so 7 days for us. It sounds like they may now have procedures in place to process them more quickly now.

Dang that's fast, I cancelled on April 16th and nothing yet, but congrats! I am not expecting it until 45 days so anything inside of that is bonus! 

28 minutes ago, toddnmargo said:

We were supposed to be the March 30th Brilliance cruise.  We submitted our request for a refund the day after Royal canceled.  Our beverage packages were refunded right away.  Today we received our refund with the exception of our deposit. My apologies if this has already been asked, but should we also expect our deposit too? We paid with two different cards, so it could be a bank issue with processing time.  I assumed we would since Royal canceled and not us.  Thanks for your help!  

Yes you should be getting your deposit refunded on a RCL cancelled cruise. 

1 hour ago, johnjen said:

I was told just last week it's no longer 125% unless they've brought it back? Either way, people just want their money back in a full refund because the FCC is loaded with surprises - say for example, you book a future cruise and use the credit. Let's say the cruise you booked, which was cancelled, was slightly over 7 grand. Let's now say, you're FCC is used but the future cruise has a face value of just 5 grand. Where's the remaining 2 grand?

Did RCL cancel your cruise or did you cancel? If RCL cancels, I just cancelled like 5 days ago and I was offered the 125%, I turned it down partially to what you talked about being issues. If you want the 125% even on their website currently it talks about RCL canceled cruises are eligible so you can call I am sure and switch to FCC vs refund.  I am not sure about the 2k left over if its attached to a new FCC or if there is residual value etc. I didnt like the pricing I saw for my same cruise next year so just going to wait some things out and see when things even out. 

1 minute ago, johnjen said:

No, it's back down to 100% of the original cruise value.

If RCCL cancels its 125%, if you cancel its 100% (under cruise with confidence)  poster asked what happened if RCI cancels hence the 125%. From RCL from latest cancellation period up until June 11th. "As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by April 30th, 2022. Please re-book using your FCC by December 31, 2021."

9 minutes ago, FaithPlus1 said:

If RCI cancels a cruise, I know you can get either a refund or a voucher. I've heard the voucher is worth more than what you paid. How much extra is it worth?

If everything stays the same the FCC (Future Cruise Credit) will be at 125% of the cruise cost. They may change that by the time your cruise gets cancelled but these have been the past 3 offers for cancellations. 

4 minutes ago, WeLuvVacation said:

Royal is a real piece of work, they wait until just before 5 PM ET to get this out so all the east coast travel agents are closed up for the weekend.

I used a TA but I was still allowed to cx through the link on RCCL so maybe try that and get your place in line? 

1 minute ago, dswallow said:

Why are you all quoting and referencing last month's dates/announcements?

 

https://presscenter.rclcorporate.com/press-release/96/royal-caribbean-extends-global-suspension-of-cruising/

 

It changed to June 11th, then why we were discussing it went back to the old announcement May 12th, hence the confusion. 

And its back on RCCL, june 11th

https://www.royalcaribbean.com/cruise-ships/itinerary-updates

Just now, Cruisin_n_Boozin said:

 

https://www.royalcaribbean.com/cruise-ships/itinerary-updates

its funny its back to the May 11/12 warning now, I swear I saw it updated to June 11th. 

I 

1 minute ago, LorraineP said:

Where did you find form to fill out for this new June 11, 2020 extension?

I used the same click here and it allowed me to fill out info and submit refund request. The info I swear was on RCL now its showing the old dates. I used a TA so on the phone with them to see if I need to do anything on their side. 

1 minute ago, Cruisin_n_Boozin said:

YAY, now the waiting starts for refunds, heads up the form I signed did say 45 days so those that were told 1-2 weeks or 30 days maybe this is the new "window". 

14 minutes ago, Hobby3333 said:

When is RCCL going to inform us when they are canceling more cruises?

Rumor mill is sometime today, going off of what Vicki Freed said yesterday during the webinar for TA's. Doing it in 30 day chunks still and Aug will prob be the first European sailing. 

1 minute ago, kajunkel225 said:

I like your optimism.  This example assumes RCCL is actually processing refunds, which they are not.  The only refunds received have been computer generated from excursions, drink packages, etc.  Refunds for cruise cancellations have not and I fear will not ever be received.

 

Moreover, if these refunds were actually processed they would be credited to the original card used.  So if RCCL is actually planning on refunding these cruises they would simply not dispute the charge back.  Theoretically less work for them, check that one off the list and keep going.

 

The fact that Celebrity cruisers and RCCL cruisers are all having the same experience with these refunds however makes me worry that refunds are not coming.  I hope I am wrong!

 

 

I think refunds are coming I think RCCL is just trying to hang on to the money as long as possible (I get it from their side, I get it from the consumer side), hoping they dont go bankrupt since I own stock and also awaiting refund. I understand people need the money now due to changing circumstance (job loss, hours cut etc), however I spent that money already in my head so when it comes back then cool. 

10 hours ago, Iamcruzin said:

Can you  explain what you mean about backlogging the system? One shouldn't have to do with the other. How will it affect someone who is just waiting and not filing a dispute?  I can see it holding up the person who submitted the dispute but not the person who is just waiting.

So let's just say for example RCCL has maybe 10 people doing refunds/accounting (hence why its taking so long), not sure just making up numbers. If a person files a credit card dispute then why that person from RCCL is investigating the dispute (RCCL only has 30 days to argue its case), you now only have 9 people doing refunds. Say it takes an hour to do both (investigate validity of charge and/or process a refund), so now every person that does a dispute is taking a spot away from someones refund getting processed. So say everyone that is waiting for a refund does this, then there is a possibility where there are days that refunds are getting processed, hence the system is getting backlogged even further. 

56 minutes ago, jennmaybe said:

It could be worse. Some of us booked with NCL and we have to wait 90 days! Talk about asinine!  
 

There is a new thread on the Norwegian board from someone who did a credit card dispute and won.  He did not have to wait long at all before his bank credited his money back.

The banks most of the time will credit his dispute back right away so interest stops accruing, while it is being investigated however if it turns out it was a valid charge they will put it back on his card and charge the interest he should have been charging. The merchant in this case RCCL/NCL has 30 days to prove that it was a valid charge. Now will NCL/RCCL just say this money was supposed to be refunded and just not fight the fight not sure. 

7 minutes ago, mafig said:

 

What about those whose credit card has a limit of 60, or 100 days to file a dispute?

I don't think they should be concerned about creating more work for RCCL.

 

 

Seeing that final payment for a cruise is more than likely 90 days you are already outside the window you discuss. You are allowed to dispute it beyond those time frames but different cards allow you to dispute different time frames from service date etc (flight departure date, cruise embarkation date etc). If everyone in front of your refund disputes their charge then your refund is just going to take that much longer resulting in more people complaining about how long it takes. So as someone that is waiting for their refund eventually you are making everyone that is being patient and not filing disputes wait longer. You can do whatever you want, I am just providing a reason to maybe think twice before everyone just goes and disputes their charge because they waited too long hence backlogging the backlogged system even further. 

3 minutes ago, zalusky said:

We cancelled our March 7 cruise on March 6 and because we did not meet the 48 hour notice "Cruise with Confidence" did not apply.  We worked with our travel agent and were required to get a Doctors note at which point Royal gave us Future Cruise Certificates.   Guess what they are good till March 2021 AKA 1 year not the end of 2021.  It's not clear what the rules are though.  IE can it apply to a booking for a sailing 2022 or like Cruise with Confidence  does the sail date have to happen by March.

 

Either way the same question applies for us.

Some people have said it says "Sail by" date on the FCC, however they have been successful applying it to cruises beyond the sail by date so they are referring it as a "apply by" date. I would call and check with RCCL once all this stuff calms down or if you have a cruise you would like to apply this to. 

3 minutes ago, Ourusualbeach said:

Royal just announced on their TA webinar that they are still evaluating the situation and they will be making an announcement in the next day or 2.

Thank you for the heads up, I was awaiting for my May 13th to be cancelled out of CPH.