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We were booked on the March 15, 2020 sailing on the Norwegian Encore. There is conflicting information about what we are going to be offered in compensation for our cruise. I cancelled our cruise, with our travel agent, a few hours before NCL suspended all cruises for 30 days, yesterday. When I contacted NCL immediately after their announcement, I was told we would only be offered a 100% future cruise credit because we cancelled. My travel agent then called NCL and was told the same thing. Here is the NCL announcement -

Guests who are booked on voyages with embarkation dates from March 13 to March 17, 2020 are asked to contact their travel professional or contact us for more information.

Guests will receive a 150% refund of the fare paid in the form of a future cruise credit, which can be applied toward any cruise through December 31, 2022.

Here is  the travel agent's reply -

Thank you for calling us about your cruise. I understand that today, 03/13/2020 you cancelled your cruise for 03/15/2020 sailing on the Norwegian Encore. Shortly after that, NCL released their policy about cancelling all cruises through April 11^th and they are now offering 150% FCC OR a 100% refund.

As of right now, since you cancelled under the ‘old’ policy, you are receiving 100% FCC.

I called NCL to see if they would honor the new policy, and they are unsure if they are able to do so for ALREADY cancelled bookings at this time. So we will have to follow up with your request to have a refund instead of an FCC at a later date. The reservations agent over the phone was not sure when we would have the answers, I am assuming a few days.

Thank you for your patience and understanding in this unprecedented time

Please let us know anyone who has cancelled and receives a 150% future cruise credit or a refund. As NCL Platinum members we fully understand that NCL had to suspend operations for health concerns but we aren't impressed with the cancellation policy. Doesn't seem fair...

I appreciate the thread about Platinum perks but we have been Platinum status on our last four cruises. We were just interested if the new priority boarding perk was available in Port Canaveral for the Epic.

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That is great! Thanks again for the help.

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Thank you for the confirmation. How did the priority boarding for platinum work? Were you given a number or escorted to a designated area to be escorted onto the Epic?

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I realize that Latitude Platinum member get priority check in at Port Canaveral. Can anyone confirm that Latitude Platinum members now get priority embarkation, after the suite guests?

As we are sailing on the Epic soon, this would be a great perk to be able to purchase Posh passes!

Thanks for the reply. Great to hear!

We have an early flight home on the Dawn. If we carry our luggage off, is it possible for the concierge to get you priority disembarkation as soon as the ship clears customs? Ahead of the walk off guests?

We are travelling in a family suite with a balcony on the Dawn. We understand the suite guests are invited to a private Captain's Cocktail Party on day 2. Can any recent suite guests confirm that the party is on day 2 and the hours? We are trying to plan dinner reservations and don't want to miss the reception. Thanks

That really helps. Thanks!

That is our stateroom, 12020. One of the reasons we booked that suite was because the balcony isn't covered and we plan on using the loungers on the balcony. Do you think we can comfortably put three loungers on this balcony?

We have a category SD Family Suite with balcony booked on our upcoming cruise on the Dawn. Our balcony is 100 square feet and comes with 2 loungers and 2 chairs. Has anyone requested an extra lounger for their patio? We have three people in our suite and we were hoping to use our patio for lounging in the sun instead of fighting for a spot by the pool. Thanks

Does anyone know if they serve Sushi in the buffet? If so which night is it?

Just to clarify, we are Platinum members this cruise! Thanks for all the responses. Sure helps with planning.

Our family of three, myself, wife and 21 year old daughter, are all becoming Platinum members on our upcoming cruise on the Dawn in February. As we will have all three of us in the same stateroom, will we receive three separate vouchers for dinner for two at Le Bistro with a bottle of wine?

Thanks for the reply. We realize we could do the tour ourselves but I'm impressed with the cost of the tour at 95 euros each with a guide. Someone correct me if I'm wrong, but if I did it privately it would cost 40 euros return for the hydrofoil, 8 euros for the cable car and bus, probably 15 euros for lunch plus the cost of the entrance into Augustus Gardens. Seems like a good value to me?

We are sailing on NCL Epic in August and are interested in a shore excursion from Naples to Capri with Tour Guide Naples. I can't find any reviews of this site and I'm curious if any fellow cruisers can vouch for them. We are interested in the "Capri and Blue Grotto shared Tour with lunch" shore excursion as it's only 95 euros each for the three of us.

We sail on the December 28th Epic cruise and are interested in purchasing the ultimate beverage package but it's not listed on my ncl online account for purchase. Is the ultimate beverage package blacked out for the new years eve cruise?

Thanks for the quick reply! Is there a limit to the number of bottles of wine you can bring aboard?

We just returned from a Celebrity cruise and we were allowed to bring two bottles of wine aboard per stateroom. There was no fee if we drank the wine in our stateroom and a $25 corkage fee per bottle if we took the wine into the dining areas. As we have a cruise booked on the NCL Pearl, we were wondering what the policy is for bringing wine aboard as in number of bottles allowed and corkage fees?