Crusing Nut

We use a wonderful cruise agency. They notify us of any deals they have going.

When a group goes, they search for flights, hotels and makes arrangements to get to and from the ports. We use them when we know which cruise we want. They have never steered us wrong.

Hello Everyone,

I read in someone's review they used there cell phone in San Juan with out additional roaming charges. I have Verizon. Does anyone know if this is true? Thanks!

Please check with your carrier.

We attended the chefs table on the Splendor about a year and a half ago, and really enjoyed it. I'm thinking we might have to try is again on the Victory in January!

 

Silc

We are on the same sailing as you and have our chefs table reservations already!

The Miracle is my favorite ship. Looking forward to the pictures of her again! Also looking forward to your review.

Hope all is well and your plants are still surviving!

Wonderful review of your trip! Thanks for taking the time for writing this for those who will probable never get to Europe. Such history to be seen!

Again, Thank You,

Is this somethng new because I didn't get any vouchers for family and friends?

Great pictures! Great review! Thanks so much...

Thanks for reporting back. I guess the old saying still applies. If it seems too good to be true ...

 

Were you given the opportunity to cancel the workshop? We have already attended one and enjoy the "around the world" offering more. Hope you had a great cruise.

 

Cynthia

Doesn't the web site state that you can cancel the event?

Option d) Celebrity Cruises tries to use any of those options mentioned and are told about European consumer protection laws and decide to give glasses to passenger

Since this entire thread started the web site has stated prices START at $15.00 when you go to the purchase page. I believe that Celebrity will not have to worry about it much since many people are NOT purchasing at the full price of $80.00+

So I will book the wine tasting, take the vouchers and might purchase the glasses when we arrive back at home.

Not sure what you mean, when those who booked were told free, not discounted.

Someone posted upthread that they will receive a voucher in their room for a set of glasses to be redeemed at Celebrity Vineyards dot com, I posted what was stated in it....

It will be interesting to see what kind of discount one is given when ordering the glasses from Celebrity Vineyards.

Product Description This tasting set is an excellent introduction to Riedel stemware, the choice of wine connoisseurs worldwide. Offering four different glasses for sampling a wide selection of wines, it’s an ideal way to begin a Riedel collection or to supplement an existing collection.

Each lead-crystal glass is from Riedel’s Vinum series of stemware, shaped to enhance the characteristics of specific varietals. The set includes one of each glass:

• 21.5-oz. Bordeaux, for complex reds including Merlot and Cabernet

• 12.4-oz. Sauvignon Blanc, for light to medium-bodied white wines

• 24.7-oz. Burgundy, for medium-bodied reds such as Pinot Noir, Burgundy and Beaujolais

• 21.1-oz. Montrachet, for rich, full-bodied whites such as Pouilly-Fuissé and Chardonnay

Made in Austria. Set of four.

NOTE: If you are redeeming the coupon you received on board, simply click the Add to Cart button above, then enter your coupon number in the promo code field in the shopping cart. Your discount will be automatically applied. Please note only one coupon may be redeemed per order. If you have more than one coupon to redeem, you must complete separate orders for each individual coupon. Please enter only one coupon code per order.

http://www.celebrityvineyards.com/default.asp?catid=13&parentid=0&viewproduct=1&productid=5

This is in the confirmation email:

 

 

 

GUEST NAME PRICE* CREDIT CARD NUMBER

Cruiser1 17.25 USD *******XXXX

Cruiser2 17.25 USD *******XXXX

 

 

Please note: Riedel Wine Glass Workshop reservations cannot be modified once a payment has been made. To change the reservations, you’ll need to cancel it first and then make your purchases again. An invitation to the Riedel Wine Glass Workshop with the time, date and location will be provided in your stateroom upon arrival, along with a coupon to redeem your Riedel Tasting Set on-line through our Celebrity Vineyards website.

I notice it does not say "free" glasses. Maybe a discounted price is going to be shown when you go to redeem?

At the price, I can understand why people would not expect the tasting to include the glasses. But as to why it could be something else, it's because the description of what you're purchasing indicates that it is, and the confirmation which you receive indicates that it is.

 

A company offers to sell something at a price, provides you confirmation of what you bought at that price...I don't feel like I'm too far out on a limb to feel that they might actually be offering to provide what they say they will.

 

And I understand mistakes happen. But if you make a mistake, figure it out and fix it. Solve the problem before it's actually a problem. If Celebrity didn't mean to sell what they said they're selling, then a batch email to everyone who purchased the tasting at $15 would handle it (at least to my satisfaction). Ignoring the problem and assuming that I know what you meant to sell me...well, that's just not good business...

Thank You and I agree with Celebrity notifying the people who have purchased the product and what it will contain. An honest mistake was made, rectified it asap.

It was posted earlier that there was some trouble getting the glasses, and in the reply from customer service it states that they are unable to offer the full package. People who have a higher cost look like they are sailing a few months from now, so by then they may have everything fixed. I do find it curious that they would say we will have a voucher (which would be resonable if they didn't have the glasses currently). Why put that in? I thought you used to be able to take them with you or order them later, so the voucher makes sense. Why not keep the price as it was?

I sail in November so I do not know why they wouldn't be able to have the glasses by then but like someone stated maybe problems at the Riedel manufacturer? Maybe a voucher for ordering from Riedel directly? Don't know. But I know what I will be getting for my money at least.

You may have conflicting pricing posted. However, I don't have pricing options, I'm only being offered to be sold a $15 package which (per Celebrity) includes glasses. There is no $82 option online for my sailing.

 

Why is it my responsibility to contact a business to see if they're planning on fulfilling what they sold? As I said, if the $15 price (with glasses) is a mistake, Celebrity should realize this, fix their website, and contact people who have paid that price to correct the situation (even if the correction is simply a notification that the tasting no longer includes glasses, and a reminder that I have cancelation options if I no longer want to participate). How is that unreasonable on my part? :confused:

 

As for what I will do onboard, I'm not going to get in a shouting match with someone on the ship. I recognize that *if* this pricing is an error it isn't the onboard rep's fault. I will point out the problem though, because it is a major screwup for a company to not provide what they promised. And at the least I would expect an apology, and to not just be blown off and told that the mistake was mine.

 

Celebrity is part of a multi-billion dollar corporation. Between the two of us, I know which of us can be more appropriately described as a "poor human". ;)

BBM

Can you explain yourself here?

When I said a mistake was made by some poor human, it was whomever was working on Celebrity's website.

I have just received this from Celebrity:

Thank you for your email.

We are aware of the issue and our IT Department is working to get the incorrect information removed from our website.

Guests who purchase the $15.00 package will partake in a wine tasting session only. This package does not include a set of glasses. At this time, we are unable to offer the full package with the set of glasses. We apologize for any disappointment this may cause.

** *******, thank you for choosing Celebrity Cruises.

Sincerely,

Lisa Webster

Customer Service Representative

Did yours say $15 before?

My web page still has two different prices. When just looking at the site, you see prices starting at $82.00. When you go to order, it states pricing starts at $15.00. I have no completed an order in full since I want to know what we will receive when we get on the ship.

I love how some, who seem to believe Celebrity can do no wrong, are ignoring the fact that Celebrity is selling something at a price that they may or may not be planning on fullfilling. I really don't understand what a splash screen note about starting prices has to do with it at all?? :confused:

 

Okay, their starting price is $15. Guess what, they told me that my final price was $15. And they told me it included glasses at that price!

 

Is that quote wrong? I'm willing to believe that it quite possibly is. But if it is, then Celebrity bears the responsibility of correcting it. How can anyone not agree with that?? :confused: If they've screwed up, then they should be dealing with it proactively. And if they're not planning on including the glasses to people purchasing at $15, then they have screwed up. They are currently confirming that service at that price. The important item is not the intro screen (why would that absolve them of any responsibility??), we're talking confirmed orders with specifics.

 

Why is the mistake my responsibility and not Celebrity's? If it is a mistake, they made it, not me. What do I expect? I expect that either they honor what they sold me, or they have at least enough of a clue that they figure out an error was made and contact me ahead of time to discuss how I would like to handle a correction. If you're not selling what you said you were, explain the mistake to me and then we can work out how to proceed that's fair to everyone. I'm sorry, but you seem to think that Celebrity should be able to just let people show up and then provide a different service than what they sold! :eek:

BBM

Man are you wayyyyyyyyy off base with that statement when it concerns me. This is my first Celebrity sailing.

And if Celebrity tells you that the $15.00 dollar price is only for the wine tasting, what will you do? Bring out the little paper that states that glasses on included, when you just admitted that you know that the glasses are much more than the $15.00? How about a call to Celebrity from you asking what the $15.00 will get you so there are no surprises when you get on the ship? And you don't believe that you are taking advantage of a mistake that some poor HUMAN made on part of a web site?

I told my husband about what is going on and about the workshop since he is a wine lover. He told me to check with Celebrity as to the pricing since there are CONFLICTING pricing posted. He wants to know what the $15.00 package offers and what the $82.00 package offers.

Forgive my critique, but how is expecting a company worth approximately $7 billion to have their stuff together before updating their website wrong?

 

I picked Celebrity in part because I wanted to do the Riedel class. I booked online like I've planned to all along. I booked for $15.00 because that was the only price given; I would have booked for a higher amount to get the glasses if the website had given any options.

 

Neither myself, nor anyone here, are trying to cheat Celebrity out of anything. They've heard about this issue through customer support. There have been indications that they have staff reading these boards. And yet, it's been over a month since people started reporting the $15 price change with absolutely no word from Celebrity. For all we know (and apparently for all the phone reps know, since no consistent story line has come out), this might be a special deal from Riedel themselves clearing inventory for a new product line.

 

Darn right I'll be upset if I don't get the glasses I might not have been given the option to get included in my class because a $7 billion company can't get their crap together.

People have called Celebrity and have posted what was told to them. Do you not think it is strange that at one place on their web site that it states prices STARTING at $15.00? You KNOW that the price of the glasses are higher than $15.00 if purchased but yet you insist that the company MIGHT be giving a special deal or since someone screwed up, Celebrity better give me those glasses for the sum of 15.00, because if not, it will ruin their reputation.

People here are well aware of the original price of the workshop which includes glasses, was/is $82.00pp but hey someone made a mistake, tough luck Celebrity.

Whatever......................

I just got off the phone with Captain's Club who redirected me to Cruise Enhancements, who got hold of a supervisor who stated: at the $15 price "No Glasses"

 

Since I'm cruising in less than 3 weeks, I wanted to get in on the deal and yes I can buy the "package" for $15 pp but I know misinformation when I see it. I've done the workshop in the past. Loved it, got convinced, and bought the glasses at home.

They know this, some are just going to force the issue to get FREE glasses because someone made an honest mistake within the website. When you place an order for 15.00 it does say.... prices start at $15.00. It does not list the different packages that are available.

See, I consider being able to order this prior to cruising as a perk, no standing in long lines, things and excursions can be ordered prior to boarding. Things like this keep happening, that perk might be taken away. Also, the company can also start charging the fuel surcharge at any time that they want because oil is above 65 a barrel and has been for awhile. I am thankful that so far, no cruise lines has done this. But mark my words, if one line does, the rest will follow suit.

IMO, it says a lot about our world.

How can anyone sincerely get mad over the fact that they may not get the glasses for this price? You know the glasses are worth way more than this right?

Prices STARTS at 15.00. Is everyone printing that little line out also?

I believe that people are really missing the

*pricing starts at $17.00

Nope, but I'm told you won't be getting any glasses for $17.25. Per Celebrity, this is a new "tasting only" option. The package with the glasses is (or will be) $89 and can only be booked on board.

 

(I am just conveying what I was told. If it turns out to be wrong, well, it wouldn't be the first time.! :))

I am sure that you are correct in the pricing. From what I saw, prices start at $17.25.

On the main page it is still stating the $82.00 fee.

Riedel Comparative Wine Crystal Workshop

Conducted by highly-trained Celebrity sommeliers, this seminar includes the opportunity to savor four different varietals from our superb collection of Chardonnay, Sauvignon Blanc, Pinot Noir and Cabernet Sauvignon, and their matching stemware. The wines are transferred into each glass to illustrate how the aromas and flavors of the wine change from glass to glass. Participants receive a set of Riedel stemware to take or ship home (shipping not included).

*Starting from: 82.00 USD Per Package

So I am unsure of what is going on.....