ellross

Ellross,

 

I apologize we could not notify you prior to your departure. As far as communications, it is important to identify what office you booked your cruise through, what country?

 

We have sent communications to all travel agents who have booked guests on the 3rd March voyage, as well as contacted the guests who booked directly.

 

I would advise you contact your travel agent or contact us at the below number

1-855-292-4636 from the United States and Canada.

 

Details on those guests who are already in Shanghai are as follows -

 

Guests who traveled to Shanghai

full refund

75% FCC

if purchased air through Azamara: full refund + flight home at no charge

up to $500 per person in air change fees will be covered for independent air

should it be necessary for guests to stay in Shanghai overnight until their return flight home, we will provide a complimentary hotel room, as well $100 per diem, per guests, for meals and incidentals

 

Thank you, Raul Parquet

Azamara Club Cruises

Hello,

I am the travel agent as well as the client. When we were on the plane before takeoff I called in to Azamara and gave them contact information for my hotel, cell phone and email incase the trip cancelled.

I found out from a friend who was also scheduled on this trip.

Also I had a client booked in it as well. I never received an email about him either. I'm sure you thought that the agent would be the contact but in this case we were not.

As far as covered expenses I will send in to the office when I return home.

We have hotel, visa, meals, and other expenese incurred. Since we wouldn't have come to Shanghai if not for the cruise we would hope they will be covered.

We have been on 6 Azamara sailings and understand how these things can happen. However the clients will need to be made whole.

Thank you for updating this board. Being in Asia it's been the only good communication received.

Ellen

Joel,

thank you for your updates.

Unfortunately we didn't find out soon enough and were already on the plane in shanghai before we heard about the news of cancellation.

we will probably stay here a few days as scheduled but want to get to Hong Kong by air.

will Azamara refund that cost as we were supposed to sail to that port and fly home at the end of the sailing?

Is there a local office in shanghai that we can be in contact with??

thanks again for your assistance on this situation.

ellen

I don't know how accurate this is.....as it is only hearsay from another entertainer on Quest two weeks ago, but I was told that Jim Badger was not presently booked for any further contracts on Quest for the foreseeable future. It was implied by the other entertainer that this was Jim's own choice.

 

As I said, just hearsay though and I hope he does return in the future, as he is certainly entertaining.

Thanks Lottie,

I am not surprised actually. We were very surprised that he was still on in May 2011, as he had said he was going to stop before that sailing. Was just hoping to see an old friend on board. Hopefully whomever replaces him will be as entertaining.

Ellen

Hi,

Does anyone know if Jim Badger will be on Quest for 1/15 Antarctic cruise.

Thanks