bluejays29

Hi everyone just got off the Celebration TA on Monday and booked this one on Thursday 😀

On 3/20/2020 at 6:31 PM, Ausbrit said:

How is this even possible? Will they pay interest on the money? Seems like piracy is alive and well with MSC cruises. I was about to accept a refund, but not on those terms!!!! Could you post the relevant bit about the refund date so I can check with my TA?

Canada Reservations	Wed, Mar 18, 3:30 PM (5 days ago)
to Canada

1 hour ago, juraspark said:

Curious, is that for a cruise MSC cancelled? I didn't book through .ca I booked through USA site and they are still being offered money refund depending on the booking or the 125% FCC.

Have been wondering if I would have been better to go through the Canadian site. Booked with US site after being frustrated trying to use the Can. site as it kept crashing

Thanks & stay healthy.

Yes this is for a cruise that MSC cancelled.  The transatlantic out of New York April 15th.   We were offered either the 125% FCC or refund.   We selected refund and got an email about an hour later saying that the refund would not be given until after December 2021.   Needless to say we are not happy!

4 hours ago, deliver42 said:

We got our refund back to our credit card today. It took one week, and we are very happy with MSC for the way it was handled. It was a paid in full cruise leaving 4/11.

Lucky you in Canada we have been told refund only after December 2021 

11 minutes ago, GOLDENBONNY said:

Ya? all airlines can do it somehow. We don't get money back just credit for future fight

But when you book an airfare you know you are booking with no changes at least they are giving you a credit.   MSC is holding our money hostage.

2 hours ago, psmarkle said:

Below is the response I got after my TA submitted my refund request for our cancelled April 11th cruise on the Seaside:

 

 

mscagents@msccruisesusa.com

To: xxxxxxxxxxx@yahoo.com

 

Sat, Mar 14 at 12:25 PM

 

 

Dear xxxxxxxxxx, 

Your MSC Cruise Assurance Form has been successfully submitted. 
Your Refund Reference Number for this request is - xxxxxxxxx 
Use this Reference Number for all future correspondence regarding this request. 
Your refund will be processed within 60 days. 
Thank you, 
MSC Cruises 

 

 

 

 

Yes the American's are getting a refund in 60 days but anyone else it will be after December 2021

Alyssa Goldfarb

Natalie Billington

We received the same email last night.   This is so unacceptable.   I will not be cruising with MSC again.   Their handling of this from the Canadian office has been pathetic.   They did not even cancel our transatlantic out of New York until yesterday.   Fingers crossed our credit card company will dispute the charge.   I just have no words right now............

We are still waiting for them to cancel our April 15th TA cruise out of New York.   It is cancelled on the US site but not the Canadian site.   They are telling our TA we can only get a FCC.   I am so frustrated.   We are in the same boat no pun intended we need them to cancel to submit our insurance for flights and hotels...............

I was on hold with the Canadian office yesterday for over 45 minutes.   When I finally got through to someone he was amazing.  I had a few questions that he did not know the answers to.   He took my number and said he would call back.   I was not holding my breath that this would happen but he did call back later in the day with answers to every question and also informed me that we qualified for a discount due to being a government employee.  I had no clue about this and was amazed that he gave us the discount.  He also added a bottle of wine to our cabin since he could not help with the original problem that was out of his control.   I was very impressed with his service.  He did mention how short staffed they were.  If you can get over the long wait times the employees are very helpful.

We booked this cruise about a month ago.   In 2013 we did MSC Perozia Med cruise and loved it.   We are doing the New York to Copenhagen leg as well.   Counting the days!

We just this this same cruise last week with the only difference being we embarked in Bari not Venice. We arrived at the cruise terminal around 11 and we were on the ship with a drink in hand before 12:30. This ship was by far one of the most beautiful ships we have ever been on. The staff was amazing. Food was available 20 hours a day. The buffet food was well above any American cruise line that we have taken. The shows were good not great but nothing really to complain about. Our only complaint would be the short port times. I would book with MSC again in a heart beat.