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MarylandStoryteller

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Posts posted by MarylandStoryteller

  1. The tone of the email regarding this itinerary change was most distressing. There was no mention of any accommodation for the replacement of Coco Cay with a second day in Miami. In fact, the email reads that, in Miami, we would experience "one of America's most popular tourist destinations." I do not appreciate the spin, attempting to appease. Royal Caribbean has made a big deal about their lovely Coco Cay Island day and we had looked forward to spending a fun day on the beach. Now we need to purchase another shore excursion in Miami. We booked this cruise specifically for the two days in the Bahamas. Now we only have one day in the Bahamas. What is the "routine maintenance" to be conducted? I thought that the ship's rudder was repaired in Port Canaveral. We are concerned about the condition of this ship, and we wonder what else is wrong? We have cruised often with many cruise lines, but we have never been on Royal Caribbean and I am sure that we will never cruise with Royal Caribbean again. We have experienced so many issues regarding this cruise - including dining mix-ups requiring numerous phone calls, the frequent inability to get into cruise planner on the website due to "modifications" being made, the damage to the rudder causing the two day itinerary change a couple of weeks ago, the norovirus outbreak (Yes, I know that can be common), the incessant emails pushing the upgrade restaurants and packages, and now this disappointing itinerary change. Changing the itinerary during a cruise, due to mechanical issues, weather, medical emergencies, etc, is understandable . However, changing the itinerary for "routine maintenance" a week before sailing seems like a bait and switch. We were really bummed and considered cancelling. Although, if we cancelled, Royal Caribbean's Travel insurance plan would only refund 75% since we did not meet the covered perils of health conditions, death, car accident, house break in, and a few other reasons. With trepidation, we are going on this cruise. The Royal Caribbean email ends with, "rest assured (our) cruise will be wonderful" - I truly hope so.

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