usctrojangal

I was scheduled with Scenic to depart Budapest on May 13, of course this trip was "postponed" as Scenic calls it.  Has anyone been rebooked on another cruise by Scenic, or has anyone disputed the credit card charge?  I haven't heard a word from Scenic other than their generic one and only email they sent out weeks ago saying that they are giving a future cruise credit and are working on rebooking passengers.  My TA has been calling and emailing them daily and no luck.  I'm concerned they have either gone out of business or will be out of business by next year. The Scenic travel book I have actually has a section in the back in small print for refunds if Scenic cancels a cruise for "whatever reason". They actually use the words for "whatever reason".  This to me seems to be a "whatever reason" scenario but I can't get a hold of anyone at Scenic to even request a refund or even rebook the trip, which is why I was just going to dispute the charge.  Curious to hear what other passengers are experiencing with them.... 

Can you post what the result is with your credit card company? I was thinking of disputing the charge as well. I’m really concerned we haven’t heard a word from Scenic regarding rebooking . We were scheduled to depart May 13 from Budapest. I was ok with a credit for a future cruise, however, I’m concerned if they go out of business.. then what? I’m also concerned if they even have availability for when I want to travel in 2021.  My TA said no one is answering the phones at Scenic or responding to emails. Scenic  sent out one generic email that they are receiving an unprecedented number of calls. No kidding.  To add insult to injury the travel insurance company I purchased insurance with (Generali) won’t answer their phones or respond to emails. I’m just trying to find out if they can give me a voucher or credit since I don’t know what our new travel dates are. I’ve lost total confidence in the travel industry by the lack of customer service from Scenic and Generali.