dex08

3 hours ago, Bo1953 said:

My question would be: what is the reason the OP did not book mother themselves OR sit with her while she tried to navigate the website, phone prompts, chat or other method of contact???

 

I would think, here I go again thinking, the OP would have made the reservations with the TA and had mother with them for any additional info the TA needed to complete the booking.

 

After all it was said she was becoming 'forgetful'... Red Flag, for me at least...

 

At any rate I trust the OP will get this sorted out...

 

bon voyage

Sorry, I thought I was clear in my post.

I did book my mother myself several months ago with our travel agent. 

She has her own computer and randomly went online to find out information regarding our booking - information I had already provided to her. She went online and clicked to chat with some site thinking that it was Celebrity but it was some random travel agency - and they emailed her back our cabin #s. We are fortunate that it does appear to be a legit travel agent, just not OUR travel agent.

My biggest concerns are wondering what information does anyone (not just my elderly mother) need to provide a travel agent with in order for them to pull up our cabin #s and provide them to someone claiming to be the individual. If it is just merely by sail date and ship and first and last name, as someone suggested in response above, that's a security red flag in general.

My secondary concern is that my elderly mother may have provided our DOB along with first and last names and/or address and other personal info -- which is the huge red flag regarding my mothers general day-to-day actions on her computer. It may be time to restrict her access to the internet and ability to do online chats or go to certain websites - similar to child-level computer access restrictions f- or her own protection and ours.

Thanks to everyone who responded!

Not sure where to ask this question so I am posting here since our booking is on Celebrity.

We booked a cruise through our travel agent for us to take my elderly mother on a Celebrity sailing next year. I gave my mother our sailing date, itinerary and cabin #s but not booking #s. She is old and beginning to become forgetful. She forwarded me an email that came from a travel agent that was not the one we use and this travel agent had provided her with our cabin numbers. After asking her about this, she said she was on (what she thought was) the Celebrity website and clicked to chat with an agent. Obviously, she was on the wrong website because the Celebrity site doesn't have a chat feature plus the email from the random travel agent.

How does is a random travel agent able to pull up our cabin information? My mother does not have our Captain's Club # or our RC Crown & Anchor Club #. I'm wondering what information did she provide for them to get this information?! 

Last May we sailed on RC Symphony of The Seas with my mom in accessible ocean view balcony cabin 10172 and we were in adjoining regular ocean view balcony cabin 10174. It was great! We even had the room attendant open up the divider outside between our balconies which made one huge balcony!

Also to note, we had previously been booked on RC Harmony of The Seas accessible ocean view balcony cabin 12584 connecting with regular ocean view balcony cabin 12583 that had the same setup but that sailing was canceled due to the pandemic. 

We took my mother on Symphony last month and it was her 80th birthday present. Our TA noted it on our reservation and we decorated her door ourselves. A few days into our 7 night sailing, she received a card with a $50 credit to Vitality Spa. The dining room did not sing to her on the designated date we had planned to celebrate her bday, however I'm certain they would have had we asked.

On 2/26/2022 at 3:25 PM, Colorado Buffalo said:

I'm just going to bring our birth certs this time since we are on a loop pout of Miami.

When we debarked from SoTS in Miami last month there was a huge long line for the people without passports to go through customs. The line was so long and I was grateful that we had our passports! Passport exit through customs only required facial recognition and we were out of the cruise terminal in a jiffy! The birth certificates line would have taken much longer!!

Thanks for replies! We were just curious as we have seen sample menus and want to try several entrees, not because we are looking for AYCE.

The cruise planner has options to book specialty restaurants for lunch - Hooked, Jamie's and Chops. Was wondering if lunch at these venues also all-you-can-eat or are you limited to only one entree?

Thanks for all of the great ideas! I totally forgot about the reading light by the bed and she will likely want to leave that on all night!  

Thanks so much for the replies. I wasn't sure if leaving the bathroom light on would be bright enough for her, but we will plan to bring a few nightlights or a small camping light/lantern for her to leave on just in case!

We're taking my mobility challenged 80 year old mother on SoTS in a few weeks. She's booked in a handicap cabin and we're in an adjoining cabin. It's her first cruise and she's so excited!

Having sailed on RCCL several times, my husband and I know that the cabins are pitch dark at night, however we aren't sure about handicap cabins. Do they have night lights in the handicap cabins? Or any other special lighting? 

Thanks for posting this fabulous review, @Ren1216!!  

I had no idea AARP had RCCL certificate offers! I’m glad you posted this! Thanks ULCajunCruiser for the detailed explanation of how to redeem!

Currently on Harmony and it’s been a huge push for the specialty restaurants. On the way into the main dining room the first night I felt like I was nearly being stalked and pounced on by the peddlers selling the dining packages. In the main dining room the Head Waiters came to us on the first two nights offering us deals in them. One evening we were offered $20 off Izumi (only for the hibachi and not the a la carte sushi). We have politely declined each time. It’s a bit annoying how frequently this is occurring. We are on Day 5 of a 7 nighter and I’m hoping they give up soon. 

Glad to hear this as we will be on HOTS in a few weeks! 

Enjoy the the rest of your cruise and thanks for the report!

8 hours ago, Host Clarea said:

Casino.

This was the one thing I forgot!

Thanks! 

Silly question, I know but I'm trying to determine how much cash we will need to bring.  We pre-paid gratuities but we are also very generous tippers, so we have already accounted for extra cash tips for bartenders, wait staff, head waiter, and room attendants.  I've also accounted for cash tips for room service and baggage attendants.

Is there anything that cannot be charged to our cabin account that I'm not thinking of?  Besides things that we may want to buy off board at ports, I cannot think of any other thing that we'd need cash for.  

This is a really cute and fun idea!!