lthouseprincess

so where can we rent a car at the Galveston port? Is there any car rental shuttles that will pick you up??

Hi, I have a reservation there next Friday 12/22 but haven't been able to call them to confirm my reservation due to phone lines alway being busy(assuming they are down still) and they aren’t replying on Facebook

So on the social package you can send texts? I have an iphone as was wondering which package I needed to send texts (to another iphone back home)?

I'm sure it's explained some where but what are the differences between the plans. I want texting on my phone (maybe to send/receive pictures I have an iPhone) Facebook and snap chat. Maybe emails

Thank you everyone. While yes I know this was not the worst cruise ever, this was the worst cruise that I have ever had and yes I know it could have been much much worse. The rest of the ship was perfect, all areas were very clean. The pool area was amazing, we always were able to find good chairs. At night we would go up to the top deck and you would think we were the only ones on the ship. I really enjoyed the ship itself. I thought it was very clean our room attened we barely ever saw but everything was always perfect and taken care of just like magic. We actually tipped him more.

Ship wise I would sail the Summit again, it was the service that really makes me rethink it. I was trying to get this resolved while on the ship. While I understand that the buffet is a option that many people love and I love for lunch, I really look forward to the dinners in the dining room and am really sad that 5 out of 7 nights was bland buffet for what I paid for the cruise.

I am not looking for any reimbursement or compensation or anything like that, I just want to know that this is not normal or acceptable service. it really got worse and I was almost in tears becasue I was trying not to get upset and I will not ever raise my voice to someone but some of the things that they were saying when I was trying to esclate this was really making me angry. Maybe I was too much of a push over becasue I know some of the things they were telling me were not true.

Ok, thank all of you who answered and did not judge.

I did not mean to tease anyone or fan any flames. We had the same room, attenedant who was awesome.

We had dining issues that then turned into front desk issues and never being directed to the person who could have fixed this all on night 1. It started with for some reason we were changed from early dining to late even though we had confirmed early and stated so on our documents. We were seated and then saw no one in our section working for the first 20 minutes of the assigned dining time, other tables as well had the same issue, then the first person came to our tables, dropped menus, mubbled something and was gone. Someone else came back took our order and left. Our app came out, delivered by another person we had not seen. then it really was 40 minutes later and another person came took our app plates away and replaced with entree (our other apps were never delivered) and the food was cold. I am not talking warm not hot, not even warm. We waitied and waitied and no one ever came back. So we (and many other tables) left. I went to thr hostest stand to talk with the manager but the hostess was gone. So we went to the front desk and asked for help. Long story short it took 4 nights for us to talk face to face with someone, we kept getting passed onto others and the reason they kept giving us was that they are very busy. so and so can't help you they are busy. the dining manager is busy he usually takes 2-3 days to reply. Needless to say other issues had also arrived and everytime we tried to work with the front desk they were not helpful. Never was i expecting anything except an I'm sorry and lets fix this. No one could tell us why our dinner was changed, they told me I was wrong I never had early dining, when I produced the paperwork, then it was I must have changed it on line to late seating. I don't care why can it be fixed. after being told no by several people at the front desk when we finally talked to to dining manager 4 nights later it is switched and in talking to our new dining staff, they were bored becasue the early eating was very empty and they all had to many empty tables.

Then to come home and find our room charges all messed up. We were 2 people (not related) and we each had established seperate accounts for our charges and we came back to it all mixed up on each others cards and not a simple I got hers and she got mine, it is all over the place mixed up.

We just did a back to back on the Summit, the first week was amazing fantastic and perfect, the second was the worst service I had ever had in the 19 cruises we have taken.

Does anyone here have a phone or email address of who I can contact about several issues that we had on our recent cruise? We tried to address them on board and did not have success, we have filled out the comment cards with out reply and I have left a few messages only to be told I will be contacted.

So I did everything for this cruise online. I added the soda package to our reservation. My sister decided she did not want it. Can't cancel that online. Called and sat on hold for 43 minutes only for the guy to tell me oh I can't do that I need to transfer you. He transfered me to another line and the hold music comes on and tells me my wait time will be another 45 minutes! How can the lines always be this busy, this is crazy! I don't have 2 hours to sit on hold!