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travelgrandpa

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Posts posted by travelgrandpa

  1. Has there been any definitive information on the technical problems on Caribbean Princess? I have a cruise scheduled for December and received the email about the lack of speed, port and itinerary changes? I would like more specifics in order to make a decision about continuing on this cruise ship. Many thanks.

  2. You are right on the money with this. See my post that I did for the Roll Call pertaining to this voyage pasted below here:

     

    Sorry to hear all the quick negative reactions to the itinerary changes. As reported, the problem is technical not power related. The effect is not being able to achieve full speed and the itinerary changes result in obtaining two more full days under way to arrive in Port Everglades at it's scheduled time.

     

    We are also disappointed in not being able to visit Rotterdam, Vigo and the Azores. They were partly the reason we booked that voyage and it obviously matched up with our already booked Caribbean Tour voyage on the CB to make a BTB.

     

    My feeling upon reading the announcement was that there was no way Princess would compromise the safety of its passengers by putting them on a ship that wasn't seaworthy. I wanted to make sure there was a plan to fix the issue knowing that there wasn't any indication that the ship was going into a repair dock since the next voyage hadn't been altered.

    My wife and I are fortunate to have a close contact at the upper level of Princess. I took the opportunity to send an email early yesterday and received a phone call back almost immediately letting us know a response from Princess regarding the situation is being readied and should be out next week.

     

    The bottom line is that we are staying the course and will review the response when it appears. I would agree that just offering the $100 OBC and no apparent reduction in PF&T seeing we are losing about two port days is not a great deal - more like no deal. However, with doing 31 voyages with Princess we are in the "loyal" group and as a stockholder along with being a stakeholder, I'll give them the benefit of a response that makes sense before we "jump ship".

     

    I received an email on August 12th regarding technical problems affecting speed and itinerary changes. Did you ever get a more definitive response from Princess? All the information I received was that an engine was not working but the ship could operate anyway. Have you received any more information? Thank you.

  3. We are booked on the September 22nd westbound TA and have had an email this morning making fairly big changes to our itinerary due to 'technical issues' that will cause the ship not to be able to travel at full speed. Has anyone who has been on the ship recently heard anything about it? I imagine it doesn't affect other cruises too much till then, but going over the Atlantic at that time of year on a ship with problems doesn't thrill me.

    The December Panama Canal cruise passengers were just notified of technical problems. Vague explanation and one port change with other port time changes. How can we find out the real problem?

  4. In July 2016, I contracted with Cameo Car Service for transportation from the hotel to Pier 91 and back to SEATAC for my family of 10. Cameo outsourced the transportation to Horizon Airport Service. The van sent by Horizon broke down on a busy highway en route. We had to wait in an area where there was no shoulder to stand on, climb over a guard rail and stand on a hill of the embankment filled with trash,broken glass and weeds. The driver of the van talked to his boss, Rickie from Horizon Airport Service, and he was told there would be no charge due to the inconvenience. My husband and I heard the conversation. After 30 minutes two suvs came and we were transported to pier 91. As we were walking away, since we were told there would be no charge, my husband was called back to the SUV as the driver was talking to Rickie, who got belligerant and said we had to pay. To avoid an altercation, he paid the driver. I contacted Cameo Car Service, whom I had used in the past, and was told he would contact Rickie. After many emails, I was last told Cameo had received no reply from Rickie, Horizon Airport Service. I have received no compensation for our inconvenience. I would not recommend Horizon Airport Service in Seattle. If you choose to use Cameo, emphasize you do not want to be outsourced to Horizon Airport Service. Horizon does not always use dependable vehicles and is not truthful.

  5. Between Overlord and Normandy Sightseeing Tours-which is the best? Trip Advisor gives good reviews for both. Concerned about ship not getting into port for some reason and not getting refund. Terms and conditions state to apply for refund to your travel insurance company and not sure how effective that is. Has anyone had experience in this matter? Thank you.

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