hpeabody

30 minutes ago, LACruiser88 said:

Yes, we were aware of the change. 

 

We definitely preferred having the dedicated Princess employee handling the Loyalty program onboard.  We have discussed this now with several HGM's.  They have advised us that the concerns have been passed up their chain of command with no changes expected in the near future.

 

We keep mentioning our concerns in our post cruise surveys.  🤷‍♂️

I agree!

36 minutes ago, LACruiser88 said:

 

I think they are too consumed with selling cruises and not that interested in their most loyal customers.  Oh well, I know first world problems!  🤣

 

FYI, if you did not already know this.  The on board loyalty person is not employed by Princess any longer.  They outsourced it to O.N.E. (I believe) and combined the position with Future Sales, which they had previously outsourced. I have read other negative comments from other ships also.  It seems nearly everything is outsourced with Princess. 

On Princess I have never felt the specialty restaurant food was the same as in the MDR.  There is a kitchen in the restaurant that prepares these meals.  There may be some ingredients in common with the MDR due to volume buying.  But the meal is different than the MDR for sure.

36 minutes ago, memoak said:

I do nit understand why people call the 800 number.  Why doesn’t everyone have a CVP or TA ?  They will have much more information than any call center

Regarding using a TA in this debacle, It has to do with who has the rights to the specific booking.  If the $0 booking was made on line (as mine)  my TA can not help and gets nothing if it were to be turned over to her. So I never did.  But, yesterday when I was dealing with Princess on chat my TA was right beside me via email the whole time. Oh, and it was 9-10 pm at night.   How's that for a great TA.  This is just my experience YMMV.  I have never had a CVP, so I can't comment about how that might work.

I believe you are looking for someone shoreside, not a officer on a ship.  This is probably not the right thread for your post.  You might create a post in the main body of this forum.  Say in the title something like seeking Princess customer service/relations contact information.  You could then just copy and paste your post here.  That may get the kind of visibility you are looking for.

21 minutes ago, LACruiser88 said:

 

It is now 8 am and we are still waiting for CBP to start processing passengers.  They were supposed to start at 7:15.  😵‍💫

You are on island time!  I can't wait for her to arrive in Seattle to take me to Alaska June 2nd. YAY!

@LACruiser88  Thanks for sharing what I never received.   I have requested that this thread be deleted.  I hope you see this before it goes poooof.

1 hour ago, TheMichael said:

If by "quietly" you mean "they sent out a mass email a week ago," sure...?

 

Evidently I was NOT part of the mass email last week. LOL   That happens to me often.

I am the OP.  Sorry about this. Now I feel silly  Princess seems to be selective on who gets email. I had been watching for it for some time.  I only knew because it had to be close because I had been in contact with friends on board and they had the real first crack.  I knew that it would open soon.  I booked it last Friday after I had just gone

looking on the website.  So happy I did!

You need log in to see pricing otherwise it says pricing not available.  I am a past world cruiser and was awaiting this release.  I found it on a whim by searching from the main website page, world cruises and date Jan 2026, ship Coral Princess. (I tried a link in this post, but it will not go there)  It may be only bookable for Elites right now, but since I have not seen any advertisement or Email I do not know.  My apologies if this not new and it is just that I did not receive notification. (Which happens to me with Princess)   

I agree, don't take a chance.  I had to renew mine quite early with a long international cruise coming up about 4 years ago.  One way to tell is (at least it was when this happened to me) If the Princess/Medallion App or website accepts your passport information that may be an indication that has likely been accepted.  If you seem to have an issue enterring the passport information that may indicate it would not be accepted.  Just my experience, YMMV

12 minutes ago, LACruiser88 said:

I forgot we will be back in Moorea next April on the Sapphire Princess. 

 

And then again in March of 2026 on the Island Princess.

I am booked on that Sapphire sailing Apr 8, 2025.  I hope to see you on board.

Yes, white is indicative of an inaugural cruise year.  The problem is the WONKY as always App.  I am white too on the App, but really elite, black. I've call a few times to no avail. They say they will get back to me and never do.  The agents we get are not interested in such a trivial thing as a color on a medallion on a screen so it gets no attention or resolution.

customerrelations@princesscruises.com is what I have.

5 hours ago, Esprit said:

In that case our 13th August Sun visit to Santorini will be doubtful. I've checked what other ships are in that day and the passenger total would be almost 12,000!

We've been many times but always enjoy returning. For first timers I can imagine the disappointment.

Crete is a poor substitute IMHO

 

I can not begin to imagine the wait for for the cable car to get down with 12,000 people.  You would likely have to spend half the time there waiting in the line. I see this kind of thing happening with more and more Mega Monstrosities being built.  Sad for those who prefer lovely ports over the ship.  I have no plan to ever board one of those Mega Monstrosities,  IMO / YMMV 

23 minutes ago, LACruiser88 said:

Yes, we really do enjoy The Catch.  On our recent Med/TA on the Enchanted we dined there 5 times!

 

We have liked all that we have tried, usually the Catch of the Day is a favorite.  So is the Dover Sole and the Crab Cakes, and the garlic fries!

Yummmmm, I love sole  I am leaning toward getting that.

@LACruiser88  You must like The Catch.  Any recommendations? I am on Majestic from Seatle soon and have reserved.  BTW, thanks for this live thread!

18 hours ago, LACruiser88 said:

We just received the below notification for our April of 2025 voyage on the 32-day, Sapphire South Pacific cruise.

 

Please be advised that due to operational considerations, Sapphire Princess will no longer call to Lahaina, Hawaii on Monday, April 14, 2025 and will instead call to Kona, Hawaii from 7:00 AM to 6:00 PM on this day.

I am on this cruise also.  I did not get an Email from Princess, but a forwarded Princess "itinerary change" PDF from my TA.  I figured it out easily as I expected a change, but was hoping for Kahului.  I checked and NCL Pride Of America is in port our day and they take priority.  So that is why we were sent to Kona.  I think ships that were scheduled for Lahaina are docking at Kahului when NCL Pride Of America is not in port.

Good Spirits At Sea Bar on Dec 5 in the Piazza.  I also think available at Casino Bar.

11 minutes ago, jeromep said:

Hmm, still listed on the web site, as of today.  Ok, well I stand corrected.  Princess needs to do some web site maintenance.

LOL, Yes definitely

25 minutes ago, jeromep said:

Island Princess has La Patisserie, basically a tiny version of International Cafe.  It's better than nothing.

Island did away with La Patisserie some time ago.  In it's place is Good Spirits Bar that is where you can get your specialty coffees and teas.  They supposedly they put a tray of pastries out from time to time.  I was on her for the 2023 World Cruise and never saw that at the times I went for coffee in the morning.  I truely missed the IC.

Just received the expected Email about Lahaina, finally!!!!.  Lahaina has been replaced with Kona.  I am very sad to see we will not be going to Maui at all.  I was hoping they might have us dock at Kahului.  NCL Pride of America seems to have priority.  Kona is not a favorite port for me

I am seeing this adding 18% to specialty dining as just another sneaky way Princess is trying to get more of our money   If the 18% was previously covered in the charge, then what they have done now is essentially raised the price without saying they are raising the price IMO / YMMV

1 hour ago, Potstech said:

Too many complaints of Princess exploiting the crew and forcing them to participate. Would love to see it return.

Interesting comment.  I once asked a CD what happened to the crew show.  He replied that the problem was that there were too many crew wanting to participate and they all had similar talent making it difficult to be fair in choosing.

Just now, JimmyVWine said:

I would seriously pay money to see Billy Hygate reprise his Fiddler on the Roof performance. 

 OMG, yes I have seen it.  LOL

I too love the crew shows.  Occasionaly there is one, but they are very rare now.