weinpal

My travel agent confirmed that my deposit (s) were NON-REFUNDABLE. Royal offered me the $2,000. (which I paid by redit card in Sept. 2019, when I made the reservation)back for our party of 8 only as future cruise credit at $250.@ and thru May 2021, non-transferable! There is no way I could get the 8 of us together for a cruise, so it looks like I'll lose the $2,000. My son is an attorney and he said I could try and fight this, since Royal cancelled this cruise anyway on 5/20/2020 (two months after I cancelled it because of the pandemic increase), but he said I would probably not get far against a huge company who is bleeding millions each month. I am sure they have an army of attorneys backing them up. My loyalty to Royal means nothing!

6 hours ago, RobboM said:

 

A quick update - I have received both my refund and FCC this morning (2 June). My patience has been rewarded! 😉

I was only offered cruise credit for our family of 8; however, only through May 2021 and not for the $2,000. I paid for all of us. The credit offered was for $250. @, non-transferable. This means we would have to book a future cruise departing by 5/2020 for ALL OF US in order to apply these credits. This is not going to happen, especially since Royal does not know when they will be sailing again and there are 3 children as part of our family party and my wife and I are both over 70. Royal has recently stated they may require a letter from our physician (s) attesting to our health. I have an underlying health issue which precludes that.

I have trip cancellation insurance for my wife and I, but I am not sure what the insurance company will  allow, since we cancelled due to my health issue and due to concerns over the Covid-19 coronavirus. I cancelled on 3/10/2020, Royal finally cancelled this cruise on 5/20/2020. Royal is not living up to my expectations, but I appear to be out of luck on this and will never book with Royal again. I have 27 days as a Crown and Anchor Club member.

Buyer beware! I will never cruise on Royal again, Crown and Anchor member, 27 points

I booked a family cruise in early Sept. 2019, for Royal Caribbean 6/21/2020 cruise on the Liberty of the Seas, departing from Galveston, TX. I paid a $250. @ deposit ($2,000. total) on 9/1/2019. I was mistaken in believing that this deposit was refundable, if it was cancelled by 3/21/2020 (at least three months prior to departure)., as is normal with other cruise lines. Because of the developments of the Covid-19 Coronavirus, I cancelled this cruise on March 10, 2020. Royal subsequently cancelled this cruise within the last two weeks (the second or third week of May, 2020), but I have only been informed of this by Pavlus Travel, my travel agent. Royal has taken the position that this cruise deposit was NOT refundable and has sent me an email. They also have taken the position that I cancelled this cruise prior to their cancelling the cruise, so this negates their responsibility.

My wife Linda and I have been on many cruises and just booked our first Viking sea cruise on the Viking Spirit, Nov. 30, 2018, Bali to Sydney. Anyone else signed up?

Regards, Peter (weinpal)