doozerbob

Hi, we had a similar problem. We booked yesterday for Explorer 2 in June, and selected extra space seats. I was advised that we could choose our seat location straight away, but, until half an hour ago I was unable to do so, as the site refused to accept my booking number. I phoned tui in the end and the lady I spoke to sorted it so that I could access the site online. Computers eh! can't trust them!

On 3/28/2022 at 8:59 PM, Millie22 said:

Hello,

 

I am unable to select my seats for my flight for my cruise leaving next Tuesday.  I have paid to select seats but the option is not available and neither is check in.

 

I had to book by phone as the website wasn’t working although the lady I spoke to said there were no issues.

 

it is hugely frustrating and not easy to contact Marella.  I emailed on Friday but there has been no response.  
 

Is anyone else having difficulties with the website?
 

Thanks in advance.

Sorry, should have realised, the celebration forum I was referring to is the one on f/book

Hi Kaz & Fruitfly, my wife Marjorie and I will also be joining this cruise on the 23rd. Flying from Newcastle for 14 nights of relaxation.We were on the Celebration last year and met up with Alison Cobley the originator of this forum and her husband Paul, by arrangement on the first night.Many very merry nights ensued in Horizons bar, with a varied cast of wonderful characters. This will be our seventh cruise with Thomsons, and so far we've thoroughly enjoyed each one.Looking forwards to perhaps meeting up with you on board. Bob