HENKNM

Just received our mail in medina ohio. My boa letter arrived dated feb 12. Sent from zip code 28206. To my surprise everything looks correct. I had not called or written either boa or ncl. Hope it goes well for everyone else. I don't know if this was the purpose of cc boards but this one was helpful. Has anyone noticed a decrease in the response to the roll call boards? I wonder if there cruises are selling out. The sept. Mex. Riv. Cruise has no one responding to the roll call thread for the sept 20 cruise!!!

just call the main line, 1.866.234.0292 , they will take your information.:)

thank-you

i posted all this on the main board, but am reposting here, i got confused!

 

well, i received my envelopes yesterday, and to tell the truth i was dreading opening them because i knew i would be facing a frustrating problem! Here's my scenario.

 

I have three accounts, they got one right, 2 wrong.

 

1. due 2-$500 and 1-100 point certificate. Correct!:)
   
2. due 3-100 point certificates, received 1-100 point certificate.:(
   
3. due 1-$500 and 1-100 point certificate, received 1-100 point certificate.:(
   

also, on the one they got correct, i did need those post december closing points to make the next certificate, so they did get that one right. For one of the other, i reached that $500 level in june and they got that wrong. Go figure!:confused:

 

I really am unhappy at the amount of time i have had to spend doing their job, especially now that i have to call them again. :mad:

 

i decided to suck it up and call bank of america. The rep actually could see my incorrect account adjustments but beyond that didn't know what to do. So she puts me on hold and the next thing i hear is a greeting from ncl! She transferred me without even telling me!!! In retrospect, i'm glad she did because this time i got someone who knew why i was calling and was prepared to help.

 

The ncl rep said that ncl has setup a resolution desk to work with bofa to fix the issues. He said they realize this problem also reflects on ncl and they want to get it resolved. He took my specific information and is giving it to the resolution desk and that i should hear soon. I'm going to remain optimistic that ncl will help get this done. I asked about a phone number, and the number was the usual ncl number you would call, so it looks like they have everyone prepared to answer our calls. Yay, no endless documentation!

 

Thanks tony! Ncl never lets me down!:)

which of the phone numbers did you use to get to the resolution desk?

9/20 ncl sun san francisco/ san francisco

I agree. I have a sept mex. Riv. Cruise booked as well as a 2010 baltic capitals booked. The $2000 in missing certs. Matters but so does the way your treated. I know rci or holland america will take my money. Cancelling ncl cruises may be the most satisfying to give me personal satisfaction.

JUSR RECEIVED MY BOA LETTER. $2000 IN CERTIFICATES NOT ENCLUDED? FORM LETTER STATES CERTS. ENCLUDED ONLY GOT A $100 upgrade had over 2100 accumulated credits?

Does anyone else have a problem with their on-line account? I'm told i don't have a valid account??? Just wondering if it's me or something to do with all the changes. Thank-you

When are unsolicited certs. Going to be sent out? I understand they will be mailed at some date in the future.