marcar123

I am travelling on the AOS on Feb 18th, we were told that Chops will not be open at that time but they serve a limited menu of Chops items at Giovanni's.....has anyone seen this menu or know what items are served from Chops at Giovanni's?

Op has never been to a nyc bar! As far as waiting for drinks and food, if your in a rush I get it. Communicate that to your waiter. Otherwise sit back relax and enjoy your cruise mates company including your children! To say you will never cruise again tells me it either really was the worst experience of your life or you're a very inpatient person. I'll let you decide......

If a waiter would have stopped by I would have communicated that him/her.....2.5 hours for supper with 4 kids is a little long......and I didn't say I wouldn't cruise again as I love to cruise (already booked my cruise out of San Juan for next year), I said I would never cruise Norwegian again....

I can seriously see the problems getting a drink at GSC these days. I was waiting to read about this because I knew it was coming. There is nothing better than lying on the beach on a private island with a nice tropical drink. However, NCL raised prices to give out this "free" alcohol package without hiring more bartenders or building more bars at GSC. Is it fair to say that most people on the ship have this drink package? People are on vacation and of course they want their drinks. I can only imagine the mobs at the bars at GSC.

Yes, I would say most of the people on board had the Unlimited beverage package, we too, received it for "free" when we booked....we have been to Royal Caribbean's private Island in Labadee and LOVED it, so to say we were disappointed with Norwegian's private Island is an understatement.

Thank you everyone for taking the time to read and reply, my apologies for the "no paragraph" post, I am relatively new to posting here so thanks for your patience.

We always cruise in the January/February time frame, so I don't think that the service was poor due to Spring break.....I truly believe it was due to under-staffing.....I have cruised on the Allure of the Seas and a couple of other larger ships and never experienced wait times like we experienced on the Getaway.

Also, there were so many people lined up at guest services each time we went that if I was to stand in line for every issue I would have spent the majority of my vacation in line.

Yes, after our first supper I complained and they sent me 4 choc covered strawberries....I'm not going to lie, they were good, but it didn't make up for the poor service we received the rest of the week.

I sure did...after waiting in line for 45 min the lady said all she could do was fill in a form to get my prepaid service fees back, so she filled in the form and I went on my way....submitted over a month ago and still waiting for my refund.

My husband, my two daughters (age 9 & 6) and myself recently cruised on the Norwegian Getaway (Jan 24-31, 2016). This was our 6th cruise, our 1st on a Norwegian ship.

Our first night on the ship we went to Savour restaurant. We arrived (with my sister and brother-in-law and their two kids) at approximately 7pm, we were seated shortly thereafter. We sat and watched 32 wait staff walk past us without recognizing our arrival. We stopped a few and requested a server, they just said someone will be right with you and walked away. Finally, a waiter by the name of Richard came over and very rudely took our food order. We had 4 kids with us, yet we still had to ask for kids menus (should they not be brought out at the time we are lead to our table)? Richard never did take our drink order, only our food order. We had to ask another waiter to take our drink order, after we ordered our drinks took about 30 min to arrive. Our entire meal took approx. 2.5 hours and our food was mediocre at best. I filled in the comment card that was on our table indicating our dissatisfaction with our meal, the next day, Isaac called and apologized and sent us up some chocolate covered strawberries.

We were on the private island the next day. We got off the ship with anticipation of a great day in our minds. The weather was hot so we wanted to enjoy our unlimited beverage package, unfortunately, the lines were so long that it took an hour to get a drink! To me, this is unacceptable! To stand in line for an hour just to get one drink because Norwegian won’t staff appropriately is offensive, the last thing I want to do on a beach is wait in line for over an hour for a watered down beverage. Also, we didn’t have one person stop by and take our drink order. This was the case for the entire trip…it seems not all bars were open and when you went to the pool bar it was 8 deep with people waiting to get a drink and two bartenders there to serve the 100 people waiting. There was another bar by the pool but it never seemed to be open.

Our next experience was at O’sheenans….we went there 3 times and each time we waited over 20 min for someone to come to our table and take our order. The worst was on Friday night, we went at 10:20 to get something to eat before our comedian show at 11. We sat up right at the front of the restaurant on the high stools. The maitradee came over and gave us menus and said that someone would come and take our order…that NEVER happened. We sat and waited and waited…we saw 3 waiters that just walked on by us, the first one was filling napkin containers so he said he couldn’t help us, the 2nd one was cleaning tables and she too indicated she was too busy to take our order, finally, my sister went and spoke to the 3rd one who was inconvenienced to have to come over and take our order, she showed up at our table and literally said in a very rude tone “what do you want”….wow…I have NEVER had service like that in my life, even at Mcdonald’s! She walked away before we could put in our drink order so I went over to the bar and got drinks for our party.

The final straw was on our last sea day, Saturday, my daughter (6) went to the bungee jumping area to jump on the trampoline and play on the slide. When she arrived it was lined up with kids waiting. I told her we would go back at noon. When we went back it was just closing and I was told they were not letting any more kids jump…I asked if it was opening after lunch and the lady indicated that no, it doesn’t open again until 6pm, I said “Really”, it’s a sea day why isn’t it open all day? She indicated they didn’t have the staff to operate it. I can’t believe on a sea day all activities on the boat aren’t open! The only thing open was the obstacle course and it was so busy it took a 45 min wait to get on. The rock wall opened in the afternoon so that alleviated some of the wait time on the rock wall. I sent my daughter up at 6pm to jump on the trampoline before our 6:45 dinner reservation, well, she waited and waited and at 6:35 we had to leave for our reservation and due to the amount of kids waiting she never did get to jump on the trampoline. As a guest that paid a lot of money for a family of four, I find it hard to believe that activities are not staffed all day for the kids to use.

I do have to say that Splash Academy was a great program for my daughters, they enjoyed it and were treated well while they were there.

I question the tipping process, I feel the staff already know they are getting their tips as we have pre-paid them so they don’t have to do work as hard to earn them.

While we did enjoy our cruise, the service was definitely not like we have received on both Carnival and Royal Caribbean. I have never requested my tips to be refunded, in fact, I have always tipped over and above when on the ship as I received great service with both those cruise lines.

Awesome!! Thanks!

Does anyone know where on the Allure I can get guacamole and chips to enjoy with my many margaritas (we bought the unlimited booze package) while laying by the pool?? I am assuming the Mexican restaurant will have guac; however, I'm curious as to whether I can take it go instead of eating it there.