wg6530

That's not the description I have for the Adventure which is suites are sold out. Obviously at a point in time they were showing the discription of a Grand Suite guarantee on the Jewel and the Adventure sailing. I took a screen shot of mine. Also whilst I was talking to the rep he could also see the same wording as I had. It was only on my cruises page I had to give him my cruises and the my password for him to see that my cruises were showing junior suite guarantee. Because him web page was also showing the discription of a Grand Suite guarantee. This is the reason why I took a screen shot of their web page. It remains a mystery. Kimberley

It strikes me less as a mystery and more as a computer glitch.

W has long been jr suite or above, so when the description shows otherwise, I suspect a computer programming error. If so, Royal need to fix it quickly.

Regardless, I hope you get a terrific cabin assignment.

Wendy

Did you decide to let your hold lapse? Or did you book the W?

For whatever it is worth, jr suites are now available again and the W category shows the jr suite description again.

It makes me wonder if Royal's web designer allowed the gty category to show the room description for the category immediately above on the website at that moment. So if jr suites are available, W might show the jr suite description. If jr suites are all booked or held, it might show the GS description (assuming a GS is available). If so, Royal should reprogram the system so rookies are not misled into thinking they are guaranteed a better cabin than they might actually get.

I am not a travel agent, but I will add my 2 cents. I certainly do not know why the description reads that way. I do know that W is jr suite or above. At the moment, no jr suite show as available, but one could easily open up. If you will not be happy if assigned a jr suite, you may wish to back out while you can.

For goodness sake, many ships go to Belize- that cannot be the reason!

for goodness sake, are you attempting to apply logic to a government activity?

We've booked 7688 on ExOS almost 16 months in advance to get that huge corner aft balcony (similar in size to the pics posted on 7088 for Freedom Class) plus the prices seem to be lower when they open up.:D

On the other hand, in June I snagged 7688 on ExOS for 2 back-to-back September cruises (less than 4 months in advance). Boy, did I feel luck. So, if you can't book early, keep an eye on cabin availability; sometimes they open up:D.

I sailed in one on IOS (sister ship) and posted some pics on another thread. I looked into cabins that should be similar to yours, but I don't have a pic. On first glance, it did not seem much bigger than the ones next door. Here's a link to my pics and comments from IOS: http://boards.cruisecritic.com/showthread.php?t=1133404&highlight=

I think that's awful. What a blow. Turns out that I did get another email confirmation (finally) from NCL this time, stating the awards I got. Sounds like it's the same one that you got - the Amenity Confirmation. They seemed to get it right. They also state that it will show up in my room on the first day. I sure hope that's true! If not, I'm going to be extremely nice in asking to speak to the hotel manager and the captain, if need be. I hope I don't have to get insistent and nasty.

 

I'm sorry you had to go through all that.

 

Did they at least credit your points back to you?

I'm glad your amenity confirmation looks OK. Mine did too. Documentation in hand, I went to the casino staff when my award didn't show up in my cabin. They tried to keep my documents and I had to insist they only photocopy them. After three visits to the casino they passed it to Christina Petean. She said she contacted shore personel, but refused to provide any info or documentation. I do not know if the hotel director or captain could help since mine was a casino reward. Did you ask for OBC or a casino reward?

Yers, I got my points back. It took about half an hour on the phone. The woman who recredited the points to my account was pleasant and professional, but I believe she is the same one who issued the (supposedly invalid) reward. If NCL have declined to issue the reward before departure (non-combinable or whatever reason), I would not be particularly upset. But I do feel it is shortsighted on NCL to an issue reward then renege. It undercuts the credit card reward program and upsets loyal passengers. In the end, NCL suffers far more negative impact than me.

What ship were you on that denied these rewards? And by any chance, did you have a special fare offered by Casinos at Sea?

I was curtly denied the reward by NCL employee Christina Petean on the 1/1/10 saining of the NCL Dawn. No, I was not on a special Casino at Sea fare.

I believe that NCL mishandled my reward paperwork, and NCL then found it easier to deny me the reward rather than fix the error. They didn't apology, and they didn't seem to try to fix the system. Instead the Dawn staff chose to blame the customer and the NCL employee in the Redemption Center. From other postings on the NCL board, I know I am not the first one to experience this problem. I wish I could believe I would be the last.

I hope NCL handles your paperwork properly and that you get the reward you deserve.

I called my PCC, who tried and was told that my number was invalid and not an NCL MC # (what the....????). So I tried BOA, and they wanted nothing to do with it and referred me back to NCL (which is where I started). My PCC could not get me the redemptions, but she said someone in her office could. Apparently, they got thru and BOA deducted the amounts from my account. But...... I got "something" that I hardly call a confirmation email. No mention of ship, reservation number, sailing, etc., and is a pretty pathetic excuse for a confirmation. Now I'm nervous, and I only have 2 weeks till sailing.

 

What kind of email confirmation did you get?

I got two separate email confirmations before my cruise. One from managerewardsonline . com included name, points redeemed, and reward type. Is that the one you got? My second email confirmation came from ncl . com; an attachment titled "amenity confirmation" that specified my reservation #, ship, sail date, cabin number, and reward description. I printed both, and took them along. Even with the documentation ncl reneged. I hope you have better luck.

wg, I would appreciate any updates you get on why they thought that your credit should not be honored. Thanks for sharing your info. I am considering using credit card points to add an on board credit to my reservation for my upcoming cruise. The cruise was booked with credit card rewards points, so I am wondering if this would turn out like your experience, or like others who have had credits added to reservations paid by another credit deal.

 

Thanks,

Julie

Julie, I don't know if they will let use have an OBC along with your current reward. That's why the "not combinable" line bugs me. I did not use any other credit card reward program to book to the cruise. I only requested one slot play reward for the cruise. I cannot imagine why NCL did not honor the reward. Frankly it was silly of NCL. We would have spent the reward in the casino. Instead, we spent more time talking to the casino staff about the problem then we spent gaming. Frustrated by their failure to honor the reward, we spent less money in the casino and elsewhere on the ship. Unhappy cruiser = less revenue for NCL.

If I had it to do again, I would not bother apply for the card. But since I have the card and the points, I will try to use them on the next cruise. If they fail again, I will cancel the card.

I spent about half an hour on the phone getting my points back after NCL didn't honor the slot credit on board. The woman was pleasant, but could not see why they didn't give me my slot credit aboard despite 2 email confirmations. She said she had NOT been trained to check for fares which are "not combinable". She said she would check with her supervisor. I will post if I get any further feedback from NCL.

I am thinking about getting an NCL Master Card. Right now until March of 2010 there is a promotion for a 10,000 points after first use. I will be on NCL this Sept to Alaska- Any thought on the card

 

Ps I have RCCL visa

 

Thanks

My opinion: Don't bother.

I recently got one, drawn in part for the bonus points. I called the NCL World points redemption number before my cruise. I asked to redeem 5000 points for $100 in slot play. NCL said no problem, took the points and sent two confirmatory emails including the correct reservation number. We boarded Friday. No certificate came to the room day one as suggested by an email. We went to the casino three times. Finally we were told we could NOT have the slot play. NCL now says it cannot be combined with our fare. Mind you, NCL said fin when they took the points, but now NCL says NO. I have to call a number when we return to try to reclaim my points. Hope that I get them back because there's no way I get my slot play reward. I wish I'd never bothered to get the NCL MasterCard. Lots of runaround, no rewards, no applogy.

I was assigned one in April. I'll see if I can find any photos. Did you have a specific question about the cabin?

Damn you Priceline. I knew I could have gotten it for less. Oh well, I'll try to low ball them harder next time!

You got a great price, EverBlue. You're paying less than half of list price, I bet. And we are going different weekends, so the prices may have been different anyway. I like Hiltons, and I'm looking forward to my stay. Hope you are, too.

3.5 star in Downtown Long Beach 1 night

$53 was declined.

$56 was accepted by Hilton:)

Kindle.

Over the door shoe organizer.

Small power strip. Like that Belkin one even better.

Small LED tap-on tap-off light for bathroom.