hiprep

On our first P&O cruise we used Eavesway and have used Intercruise twice when they became the preferred official bus company. We honestly found no difference at all, they both used luxury coaches and both stop at motorway service stations during the journey. The only difference for us was they started at different places. They take your luggage and you don't see it until it arrives in your cabin.

I have been trying to get Voyager Club membership for weeks. The website keeps asking me to fill in Area but won't let me enter anything. It also says it doesn't recognise my city despite entering the post code. Its utterly frustrating. Probably will try to join on board.

Anybody else had this problem. Incidentally I have ordered drink packages and an excursion with no trouble.

Pete

Thanks for the info. Pleased we have a good view. Have had aft cabins before and used to long treks. Thanks also for your 'sticky' which has provided lots of information.

Can I ask if you have any information on balcony cabin no. 11275 on the Fantasia. Our first MSC cruise and first ever balcony. Thanks

Thanks for the replies.

Could I ask what the position is if you want to change your excursion to another one if you give sufficient notice.

We are on our first MSC cruise next month on the Fantasia. There are a few excursions we want to book. I was wondering if you are allowed to cancel or change your excursion once you are on board if you give enough notice, as you are able to on other lines.

Having read the terms and conditions I can't find anything about this. It just says you can cancel up to 4 days before embarkation.

Has anyone had any experience of this. Thanks.

Just booked for cruise on Fantasia in March, our first time on MSC. I am a little confused by all the different drink packages and wonder if anyone can clear up a few things for me.

On the MSC website it doesn't mention whether we have both got to take the same packages, but I have read somewhere that this is so. We are not interested in the full packages because OH does not drink alcohol although I do. Thinking of soft drink package, coffee package and maybe water package. I myself would have liked the one with wine and bottled water but if we both have to take it my husband wouldn't benefit.

Also if ordered on line before the cruise do we pay straight away or does it go on the on board account.

Would appreciate any information on this and any other tips on MSC cruising.

This doesn't sound like a complaint to me, so I would suggest that you don't get too heavy-handed at the outset. We had an incorrect entry on our bill once; I called P&O, they informed me that they would investigate. Twenty-four hours later they called to confirm that it was indeed wrongly applied to our bill, and reversed it without any further delay, with full apology. "Dim problem" as we say here in Wales!

Thanks to the free phone number provided on this thread we finally managed to contact P&O. They investigated quite quickly and it appeared that a spa charge had been taken on our cabin number. This was taken after we had disembarked and handed in our cards and were nearly home. I do not understand how this could happen and they were quick to deduct it from our credit card account. However it has now been refunded so I am quite satisfied.

However I do consider it a problem. In theory it could have put us over our credit limit although thankfully it didn't. The staff were apologetic but an official apology would have been nice.

Thank you all for your very helpful replies. Tried phoning but couldn't get through. Found an e-mail address on their website and e-mailed them. Had a reply that it would be dealt with within 4 days. I can only hope and will keep you posted.

I recall one or two threads some time ago giving phone numbers and contact information for P&O regarding complaints or queries.

An unknown bill from our last cruise has popped up on our credit charge statement and I would be grateful if anyone can give me some info on contacting them.

Have to agree with some of these comments. Just back from 12 day Canaries cruise. I don't know what improvements have been made but the carpet in the cabin was very stained and there certainly were no new mattresses as had been suggested earlier. Some people endured flooding in their cabins. Embarkation was very quick. However as reported disembarkation was a nightmare and completely disorganised. We were one and a half hours late in setting off in our coach, coupled with heavy traffic which added nearly seven hours to that. Also agree with the chaos trying to disembark in Lisbon causing our tour to start late. As we arrived back in time I presume they must have cut something out.

The food was quite good but the service in our first restaurant was extremely slow and it was obvious the staff could not cope. We then moved to the other freedom restaurant which had much improved service. Although it didn't affect us a lot of people were complaining about the wine service which has now been foisted on the poor waiters.

Our previous P & O cruises have been on the sister ship Ventura which I must say seems a lot better organised.

However we enjoyed the cruise and as stated previously the weather was good and the sea was calm.

Hi there

Daft question but when are the cabin numbers issued? I've only just noticed that I didn't have a number when I printed off the luggage labels-doh!

Thanks

Gill

We are sailing on Azura on the 19th (next Sunday) and only got our cabin number at the end of last week, which is less than 2 weeks before. Hope you get yours soon.

I might be wrong but is it not the case that if you take the free coach then you do not get any On Board Credit?

We always have used Eavesway and did so last week without any problems

David

We booked about 6 weeks ago when the offer was a choice of free parking, obc or free coach transfer. As the coach costs nearly £200 from the North for both of us this seemed the best deal for us, however we had no choice in which company to use because it was free.

Also glad to hear that Cruise Connect are as good as Eavesway. Booked with them for September 2015. This was free as part of an offer a few months ago so we had no choice in the provider. The only snag is we have to go from a different pick up point in Bolton.

We previously used Eavesway who were very satisfactory.