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Vicjac

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    Air Canada non refundable flights cancellation

    in Celebrity Cruises

    Posted

    7 hours ago, BEAV said:

    The United States Department of Transportation (DOT) clamped down this week on airlines giving vouchers in lieu of cash refunds to passengers with non-refundable tickets where the airline has cancelled the flight. This includes non-U.S. airlines who operate in/out of the U.S.

     

    https://www.cnbc.com/2020/04/03/coronavirus-travel-airlines-must-give-refunds-not-vouchers-when-flights-are-axed.html

     

    If you're holding an Air Canada non-refundable ticket for a flight that operates to/from the U.S.:

    1. Go to the AC website as if you're booking a new ticket for the first time.

    2. Enter the origin/destination and date of your ticketed flight. If the flight you were booked on no longer displays, chances are it's been cancelled. With airlines cancelling more than 50% of their normal schedules, the odds are in your favor your flight has been cancelled.

    3. If you can reasonably determine your flight has been cancelled, call Flights by Celebrity. This is what folks on our Roll Call are doing and they report Flights by Celebrity are taking their info with a follow-up expected in 7-10 days. My assumption is Celebrity will need to verify with Air Canada your flight has been cancelled before they can begin the process of issuing a refund. 

    4. Air Canada won't be able to give you the refund because they don't have your credit card information. If you booked with Flights by Celebrity you'll notice on your credit card statement the charge was by them, not Air Canada. The refund will have to come from Celebrity. Although I had a refundable fare with Flights by Celebrity, my refund will be by them, not the airline. 

     

    When you call Flights by Celebrity, stress to the Agent the airline has cancelled your flight. That's your "ticket" (pardon the pun) to a refund. 

     

    If you've already been issued a voucher, and the airline has cancelled your flight, there's hope it can be changed into a refund. Several U.S. Senators are pushing for this and have asked airlines to reply by April 7. No guarantee, but there's hope. 

     

    https://www.sfgate.com/travel/article/Senators-warn-airlines-refunds-15169687.php

     

    This past week my Sister was able to obtain a cash refund on a non-refundable ticket w/United after they cancelled her flight. Previous to that, they were only giving vouchers. But she pressed for a refund, knowing her rights under the DOT rules, and United was forced to comply. The airlines are banking on the consumer not knowing what they're entitled to.

    I can't thank you enough.  I also had a flight that I booked directly with United - Non refundable.  This morning I called and they also tried to say I was entitled to a credit with them.  After bringing up my rights under the DOT, I was told a full refund will be put back to my credit card.  You were so right that the airlines are banking on you not knowing this information.  Now onto Celebrity Air.  Thanks Again.  I'm sure your post will help many others.

    What about OBC

    in Celebrity Cruises

    Posted

    I booked my air by Celebrity on Air Canada nonrefundable.  Now they are telling me to go to air canada for a credit.  They tell you to deal with who ever booked your travel.  Even if I get a credit with Air Canada, I don't really know if I would use it.  Much less if they will still be in business.  What a mess.....

    Renting a car in Honolulu

    in Hawaii

    Posted

    I would like to rent a car at Honolulu airport.   We will be staying at the hotel (not yet chosen) one night prior to getting on ship that will be docked for an overnight in Honolulu.  So the rental car will take care of the transportation from airport to hotel / hotel to pier.  Will I be able to park at the terminal for the overnight?  If so, what is the price to park at terminal?  Will I be able to get a shuttle back to the pier upon returning the car?  I'm thinking this will be the best way to tour Honolulu and also eliminate all transporation needs while there for 3 days.  Thoughts??

    Suggestions for Miami

    in Florida Departures

    Posted

    Looking for recommendations for Miami hotels. We will be taking a very early flight to FLL and renting a car from Budget for 1 Day (Great Deal). We will drive to a hotel in Miami, I currently have two hotels booked Hampton Inn in Brickell or EB Hotel. Both hotels offer minimal fee for parking. My question is will either of these hotels have a bar to hang out and/or a Great pool area? Is renting a car a good idea or should we just skip that? I figure renting a car will take care of the transfer from FLL to POM and also the FLL to Miami hotel. Should I be looking at other hotels to stay? What are some of the things we can do with the rental car for the day? Looking for restaurant suggestions since we have never stayed in Miami before. Any help would be great. Open to all suggestions. Thank you.

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