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EasyGoinGal

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    NCL BROKE MY HEART

    in Norwegian Cruise Line

    Posted

    On 5/5/2020 at 3:49 PM, Kathy DelGaudio said:
    My husband and I have been loyal NCL Latitudes Members having taken more than 10 voyages with them. They were our cruiseline of choice, we always went to their site first when deciding to cruise. We loved sailing with NCL. We last took a cruise from NY to Bermuda in October 2019 and scheduled an Alaskan cruise from Seattle on May 2 through May 9th 2020. When the Covid19 pandemic began we contacted our NCL cruise consultant in early March. He assured us falsely that there was no reason for concern. When we heard via media that Dr. Fauci was suggesting people not cruise during this time we affirmatively contacted same NCL cruise consultant about our concerns as we are within the senior population. Our concerns were met with a deaf ear and our payment was not returned. Follow-up with NCL stated that they are holding our payment for future cruises under a "peace of mind" guarantee. Despite the fact that NCL finally "got onboard" and cancelled the cruise due to the pandemic, they continue to refuse to refund our payment. By this posture NCL has shown two loyal customers that they have no concern for our physical or financial health. On our last cruise we purchased $1,000.00 worth of future cruise credits and encouraged family cruising with us to do the same. This money is in NCL's hands and we are not asking for that to be returned. However, their refusal to return the balance paid in full for a cruise that never sailed is unconscionable!
    gGPRzHuW8qT.pngLike
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    Hi,

    I am also disillusioned with NCL.  I have been a loyal customer for many years.

    I purchased $2,000 of credit for future cruises which expires in a year. I usually cruise extensively and would have used all the coupons during normal times.

    I contacted them for a refund, as I am a senior and will not be cruising any time soon, if ever.

    They said in a round about way, "too bad". They were rude and dismissive.

    At 73 years old, I cannot afford to lose $2,000, especially with the fear of cruising ever again.

    I have heard there will be cruise companies who will go out of business. The possibility of NCL going out of business was mentioned.

    I'm wondering if there will be a class action lawsuit against NCL.  I keep reading to see if anyone has gotten refunds, but I have found nothing.  I think I will keep checking in on this board to see if people band together to get some resolution from Norwegian.

    I do have a choice when cruising opens again.  If I decide to ever cruise again, I doubt I will cruise with NCL

    Norwegian Cruisers -- How are things where YOU live?

    in Norwegian Cruise Line

    Posted

    Norwegian Cruise Line Refund Refusal

    I purchased $2,000 of credit for future cruises which expires in a year. I usually cruise extensively and would have used all the coupons during normal times.

    I contacted them for a refund, as I am a senior and will not be cruising any time soon, if ever.

    They said in a round about way, "too bad". They were not very nice, and dismissive.

    At 73 years old, I cannot afford to lose $2,000, especially with the fear of cruising ever again.

    I have heard there will be cruise companies who will go out of business. The possibility of NCL going out of business was mentioned.

    I have been a very good customer of NCL over many many years.

    Has anyone else had this happen? What can I do to get my money back? Is there anyone who can help?

    Again, NCL refuses to do anything, including refunding my money.

    OASIS - URGENT HELP NEEDED - FROM CURRENT PASSENGER 12/08/19

    in Royal Caribbean International

    Posted

    2 hours ago, Ready 2 Cruise said:

    Thank you 😊 

    I tried to pm you, but wasn't able to send it. I had to go to Guest Services for something else, so I asked about your rings.

    They said they have your letter asking about your rings. Nothing has been turned in or found yet.    As I was standing there, the clerk emailed a message to housekeeping asking for another reply.  I asked for a number that would be answered and this is the phone number they gave me - 800-256-6649.

    • Like 7

    Cloud 9 spa room on the Breeze

    in Carnival Cruise Lines

    Posted

    Exactly what is the dry heat chamber and steam chamber.  Are they like steam rooms and sauna rooms?

    • Dry Heat Chambers (Lanconium and Tepidarium)
    • Steam Chambers (Oriental and Aroma Steam/Aromatic Grotto)

    Also, I'm going on the Cloud 9 Splendor room and wanted to know if there are jacuzzi with strong jets?

    Thanks

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