cmitch9999

Our travel agent didn’t get our pre cruise flight correct and NCL has us flying in from Florida to London day of cruise arriving 6:45 AM. She says she can’t change anything even tho we requested to fly 1-2 days early back end of Jan after final payment. 

what can we do? 
 

I am so upset. 
thank you 

names contacts, past experiences please give me a clue! 
 

My first missed port was back in 2001 on Royal Caribbean to Coco Cay $$ refunded so not recent, Carnival used to reimburse a standard $20 missed port fee but changed to the actual amount sometime along the way. I wish I had known onboard they wouldn't be refunding instead of being told that it would be handled post cruise and that a note had been put in my record that did not happen. The worst customer service I have experienced in 55 cruises.

If at least one person agrees this is just a greedy cruiseline that does not treat their customers right and decides to make a better choice for their precious vacation I will applaud them, Unfortunately the timeframe for being able to cancel the cruise without penalty was before it started sailing in Dec. I expected some new cruiseline and new ship issues but what I experienced was just an overall disappointing cruise on so many levels, If it had been my first cruise instead of 50+ maybe I wouldn't have known better. Luckily there are the other cruiselines that do care and treat their passengers like the valuable business partners they are.

No. I paid for my cruise full fare just like any other passenger. In fact I booked it over a year ago which I rarely do. I have absolutely no affiliation with MSC or any other cruise line. If you look at any of my photo albums (and there are a lot of them as I have sailed over 120 times) all my ship pics are generally without passengers. I purposely do this and have discovered the best timing for documenting the ship in pics. My interest is in the ship. The general arrangement, the design, the details, etc. Not the fellow passengers.

 

As for my "glowing review" I haven't even written it yet, but it's forthcoming. It's unfortunate you experienced a substandard week onboard. I did not. We all have different perceptions and expectations. Mine with Seaside were absolutely met, especially for what I paid.

Appreciate your answer and the honest opinion you have of your experience. I had seen other albums of yours and know some of the cruiselines do comp passengers that they would like to have feedback from. I do wish we had the same feeling post cruise as you do but it was not our experience. Happy sails to you.

Enroller,

Just wondering if you were in any way compensated for your cruise by MSC? Seems odd the number of photos that don't include other passengers and your glowing review of what I experienced as a substandard week onboard Seaside voyage 1/27/18.

An FYI for cruisers on Seaside 1/27 sailing and any other future MSC cruises where a port has been missed.

On the 1/27 voyage of MSC seaside our call to Grand Cayman was canceled because of dangerous tendering conditions.

This can happen to any port on any cruise line, I have missed 5 ports in my cruising history with several cruise lines. They were Royal Caribbean, Carnival and Princess.

What is the exception of all my missed cruises is that on every other cruise where I had missed a port the cruise line automatically refunded the port charges for that port to my onboard bill. On MSC they never refunded any port charges and I was told at guest services that they handle these things post cruise by their icare dept. I was not given any information or a phone number besides this.

Now these port charges can be just a small amount, $5-10 depending on the price paid by the cruise line, I am NOT concerned about the €$$ as much as the way it is handled on Seaside. I just find it wrong that at no time were passengers informed that they will be refunded these fees and what the process would be to have it happen. I don't understand why the other cruise lines who have had missed ports can refund onboard and MSC cannot. In my mind it's deliberate and of 5,000 passengers how many know and will go thru the process to request a refund.

That adds up to a nice tidy sum for MSC!!

Just the MSC way

HI

we pre purchased a shore excursion for our cruise in Feb 2017. The price with the black Friday sale is $7 pp less than what we paid. Is there a way to change it besides doing a cancel and rebook??

Thanks

CArnival and Norwegian usually have similar/same shore excursions, I double,check on there and look at their reviews when possible.

Rodeway Inn offered a day room for $49.00. This included shuttle from ship and to airport. not a delux hotel, 2 floors and no elevator to 2nd floor where our room was. Outdoor pool and ok restaurant on premises. Sure beat hanging out at airport til out 6PM flight!

Sorry for your being down with Noro along with the loss of Labadee. I have been on cruises where engine problems impacted the itinerary and they did compensate with onboard credit on at least one of them. i hope your husband recovers quickly and you can enjoy a bit of the rest of your cruise. Do you think the Noro is pretty widespread on the ship? We are onboard April 9th so it's a bit worrisome news. All the best to you.

i am not seeing any storm on any marine forecasts or on radar near cape Hatteras, not sure what they are seeing out there

We just booked a promenade cabin on the Freedom. Could you please share your cabin # to see where you were located?

Send your request via email here

mbayley@rccl.com

CEO,of Royal,Caribbean. Likely you will be passed on to one of his assistants but they were helpful and generous to us when we hit a wall over an issue on Oasis.

I was on the Breeze last month and we were delayed leaving Cozumel by over an hour because they were waiting for the Carnival excursion people on the ferry back from Tulum. I like to book independent when Imcan but this happens too often in Cozumel to chance it.

we had an additional onboard credit for 9.99 or so that I believe was a credit for port charges or taxes. it's the word PROMOTIONAL that makes it seem like some special gift not a credit for an earned platinum perk. I thought that there was some special credit from my travel agent or for platinum cruisers and sure I was happy until it disappeared. the credit still showed on the tv sail,and sign statement even after the printed final bill was printed. I just wonder if the bean counters won't fix it cuz they assume (and correct in my case) that the passenger will spend the 'credit' above what they might without that bonus and by the time it's billed and gone the cruise is over and you have to face the last morning guest services mania to address it. Regardless, it left a unpleasant feeling even after the several times I spoke to guest services onboard. ( they originally said they would get back to me after checking with accounting and didn't so I asked again about it and got the 'glitch' in our system answer)

we were just on the Breeze and experienced this as well. The guest services people said it was a glitch in their system...guess they have no intention of fixing it if it is still a problem 7 mos later. have not had this on any other cruise besides breeze where I Had used the platinum laundry credit. there is no reason they can't put that in as a laundry credit or send a letter at least to let the passengers know it's not a special promotional credit that would disappear!!! we had tracked our expenses every day on the TV and the last day statement change was a big disappointment, I sailed the following week on a back to back and had several conversations with the guest services, they did reword it on my 2nd week final statement but the TV promotional credit still showed all week. I will be addressing it with cclsupport.

I am lucky enough to be sailing on the Carnival Breeze 8 nights 10/24, and 6 nights 11/1, total of 14 nights.

Now I searched back on cruise critic and found out that some past shareholders (in 2013) have been able to get the $250 total credit for 14 days doing a back to back vs getting the $100 for the 8 day and $50 for the 6 day cruise.

I am greedy!! and would like to get the $250 for the 14 days. Anyone have any recent experience with getting this onboard credit for a back to back?? if so who did you call to make that happen.

Thanks

Chris

I know I saw it the other day but can't seem to be able to relocate it. Can someone who has had the new comfort matters menu card for room servicing please post a photo of it?

Thank you!!

Just snagged a $100 card, gives me a free drink!

perks are nice but... For me the overall price and itinerary are what fuels what cruise ( or cruiseline) I choose. I am platinum on Carnival, Diamond on RCL and close to Platinum on NCL. The loyalty perks on RCL and NCL for the same number of days cruised are in my opinion far superior to the ones offered by Carnival. Still my next cruise is with Carnival because I wanted the itinerary the breeze offered. Usually Carnival will be a lower cost per day and I own Carnival stock which gives me OBC. If perks are important to you compare what RCL and NCL offers their loyal cruisers and sail where you fit best.

Great Pictures! we are doing the same itinerary in October. Can you share the vendor for your teeshirts?

Thanks

Great information!! I have a bad feeling putting him in the standard cabin, his balance isn't that good for moving about on his own and he has been spoiled with the accessible cabin our last few cruises and I don't think he's going back! I was excited to see this itinerary over Thanksgiving but as you know those cabins are a premium! I might check the other sailings and see if there are any avail. I wish RCL would not allow those cabins to be booked online, I know they say they require documentation but seems possible for someone to easily book it on their own without real need.

Were have been lucky with some of the cruises getting him a cabin near an elevator and they have allowed him to keep the scooter outside but I know there is no guarantee of that.

thanks for the great reply, you really have the information I needed to know!

we are looking to sail on the Vision of the Seas 11-21-15. My 91 yr old Dad has a rolling walker and will use a scooter onboard. All of the accessible cabins are booked, has anyone managed with a scooter on the Vision in an non accessible cabin? Please advise

thank you

We were so pleased with our cruise stop in Limon and the choice to use Gio Tours for our day. We were met at port by guide Jesus and driver JC. we waited a while for another couple that had reserved the tour but ended up a no show. we had 4 of us in a very comfortable van, air conditioned, spotless clean and cold bottled water available. We toured the canals and Jesus was onboard to help point out the birds, sloth, cayman and other wildlife we viewed. His knowledge and personality are perfect for his position as a tour guide and we enjoyed how diligent he was with providing us an informative and enjoyable day. We went to the banana plantation next, unfortunately they were not in operation that morning but Jesus took us into the banana grove and explained the very interesting way that bananas are grown, harvested and shipped. We were taken to the processing area where they wash and prepare the bananas for shipping. We then drove around the rainforest getting pictures which included Jesus spotting several of the poison dart frogs that are miniature and brightly colored. We sampled yummy fruits at the fruit stand and enjoyed lunch at the Mirador restaurant which had a wonderful view do the port from a hillside. both JC and Jesus are professionals who are dedicated to making your all too short time in Costa Rica memorable. Thank you Gio tours for giving us this special day in your country.

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we really enjoyed the table magician when we have been lucky enough to have them stop by. I wonder if they can find out a way for those who want to have that experience be able to alert the magician, and others who prefer not can opt out.