SandyLion

We received our cruise fare refund (via credit card) last week. Then got an additional refund this week. The combined refund came to exactly what we had paid. Still waiting for the future cruise credit certificate, as well as the check for our expenses related to the Aug. 16th sailing.

So you were on the Aug 16 sailing and got 100% back including taxes that includes what you got back on the ship?

If people didn't get on the ship - later sailings this makes sense but I was on the Aug. 16th sailing that that's not what I got back so I just want to make sure before I call Celebrity again.

Thanks.

Just checked--100% refund on AmEx for today's sailing (9/13).

Just to be clear for those of you who say you've gotten 100% refund is that 100% of the cost of the cruise before taxes or including taxes? Is it 100% of everything that you originally paid?

Glad to hear that you were able to go to Anchorage. Even though we had been promised Anchorage twice, we ended up in Vancouver - at 4:00am.:(

 

The credit just showed up on the credit card that we had used. I had called Celebrity and was told that the credit would be applied within a couple of days, and that is what happened. We did not work through our TA.

 

The amount that we were credited was, in total, equal to the "advertised price" of our cabin, which was cabin plus port charges. Taxes are always a separate add-on. The credit that we received on our statement of ship charges, while on the Millie, looked like a pro-rationed credit of taxes not applied for the last two days.

 

My guess is that our FCC will be equal to the advertised price - cabin plus port charges. I doubt that we will receive the taxes portion.

Then it's not the full cruise fare paid since we wouldn't be able to go without paying those taxes/fees. The Celebrity rep told me it was port charges but I think it's fees/taxes. It's just irritating that they are being picky about this. Next year if we do the same itinerary we will have to pay those fees again and they are not covering them.

When I got to Anchorage all I could do was sleep I was so exhausted from the tension and all the waiting around. It was supposed to be a relaxing cruise after a few difficult months. We're now waiting for my youngest to have a baby and then we can be free to cruise again.

Sandy.

We already received the refund for our cruise. The credit was in two parts. 100% of the cabin cost and 100% of the port fees. A small amount of taxes was refunded to us while on the ship.

 

We enjoyed meeting both of you.

 

Did you end up being flown to Anchorage or Vancouver? We ended up in Vancouver.:mad:

Enjoyed meeting you as well. Too bad our trip was cut short.

Did you go through a travel agent or did the credits just show up? Maybe those with travel agents are doing better? Will the 100% including taxes and port fees be the future cruise certificate that we receive?

The person I spoke to at Celebrity was quite firm that I was receiving nothing further.

We wound up in Anchorage after a lot of difficulty.

Just spoke to Celebrity and we already got back the taxes/port charges on board - about 33 dollars so all that we will be getting back is what we paid for the cruise fare.

That's not what I understood at all but I guess "full refund of the cruise fare paid" means just that. Since Vancouver is an expensive port we are getting so little back and they do not have a break down on what each port charges.

Not too happy about this. It means I'm only getting back 88.45% of what I paid. I think it's unfair. Anyone else think so and have you gotten any different results?

Thanks.