Huh??? If NCL Shoreside is SELLING the cruises they better know what's on the boats. If they don't perhaps they are in the wrong business. If I have someone working for me selling items worth thousands of dollars, they would know everything they could about the product, or at the least, take the person's question and FIND a right answer. Sorry, but simply sitting in Miami and rattling off any old answer (knowing that they're not going to be the one facing the customers later) is not good enough. Not in this day and age of customer service. That's what makes the difference for people today. That's what keeps people coming back to your product.
Just my opinion :confused:
Yet another good reason to find a great TA that actually knows the cruise lines, their products, and has actually SAILED on cruises.
I know that the cruise lines should have knowledgeable, trained people but it's hard to expect too much from people sitting in a call center. As one of the previous posters has stated, most of these people have never sailed on the cruises; some may have never even seen a cruise ship. Just wait until the call centers get outsourced ;).
NCL Spa pass
in Norwegian Cruise Line
Posted