Pollyanna Dreamgirl

No, we just received one email. And the total amount was credited into the one credit card I used. Did the two people on the reservation pay separately? I'm not sure how that would have happened. 

On 6/25/2020 at 12:43 PM, Pollyanna Dreamgirl said:

Our May 1 Panama Canal cruise was cancelled by NCL on 3/30

We were issued 2 FCC + 25% bonus within 3-days

Our $500 in Cruise Next Certificates showed up on our account a few days later

We were able to ask for a cash refund for the full amount plus our prepays on 4/13

We promptly asked for those refunds on 4/13 with the caveat it would take up to 90 days to process

We expected our refund on or before July 10th, which would be 90 days

On 6/20 our FCC's disappeared from our account

Yesterday, 6/24 we received the following letter from NCL:

"We greatly appreciate the understanding of our valued guests during these fluid, unprecedented, and challenging times. The refund for reservation xxxxxxx represents the amount that was directly paid to Norwegian Cruise Line and has been processed back to the original form of payment(s) on file. The visibility of funds in your account(s) is dependent on your financial institution's internal policies.

We are incredibly appreciative of your loyalty and trust in allowing us to welcome you aboard our amazing ships. We remain dedicated to providing our guests with the best travel experiences across the globe, and we look forward to welcoming you aboard very soon.

The following is a breakout of your refund amount and the form of payment in which it has been processed back to:

Refund Type	Refund Amount(USD)	Original form of payment
xxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxx
Total Refund	xxxxxxxxxxx

 

Please allow 7 to 10 business days for this refund to fully process. If you have questions after that time please contact us at (800) 327-7030 or connect with your travel professional."

 

This is 2 weeks earlier than the 90 days previously stated. We are getting back 100% of what we paid. Our Latitude Points for the cruise we cancelled (42 points) still show on our account. I'm not sure if those will stay on there or not. Although the refund $$'s haven't actually hit our credit card account yet, we're happy. Thank you NCL, for coming through as you said you would!

 

Our full refund just showed up on our credit card account - Whoo Hoo! And only 2 days after we received the letter from NCL stating it was being processed. Another loyal NCL fan looking to book for 2021!

Our May 1 Panama Canal cruise was cancelled by NCL on 3/30

We were issued 2 FCC + 25% bonus within 3-days

Our $500 in Cruise Next Certificates showed up on our account a few days later

We were able to ask for a cash refund for the full amount plus our prepays on 4/13

We promptly asked for those refunds on 4/13 with the caveat it would take up to 90 days to process

We expected our refund on or before July 10th, which would be 90 days

On 6/20 our FCC's disappeared from our account

Yesterday, 6/24 we received the following letter from NCL:

"We greatly appreciate the understanding of our valued guests during these fluid, unprecedented, and challenging times. The refund for reservation xxxxxxx represents the amount that was directly paid to Norwegian Cruise Line and has been processed back to the original form of payment(s) on file. The visibility of funds in your account(s) is dependent on your financial institution's internal policies.

We are incredibly appreciative of your loyalty and trust in allowing us to welcome you aboard our amazing ships. We remain dedicated to providing our guests with the best travel experiences across the globe, and we look forward to welcoming you aboard very soon.

The following is a breakout of your refund amount and the form of payment in which it has been processed back to:

Please allow 7 to 10 business days for this refund to fully process. If you have questions after that time please contact us at (800) 327-7030 or connect with your travel professional."

This is 2 weeks earlier than the 90 days previously stated. We are getting back 100% of what we paid. Our Latitude Points for the cruise we cancelled (42 points) still show on our account. I'm not sure if those will stay on there or not. Although the refund $$'s haven't actually hit our credit card account yet, we're happy. Thank you NCL, for coming through as you said you would!

 

Just an FYI about other cruise lines and their refund policies. Obviously NCL is not the only one who has refund waiting times in excess of what some people deem unacceptable: https://thepointsguy.com/guide/canceled-cruise-refund-how-long/

Contrary to the experience others have had, I had one of the best cuts every on board an NCL ship. I had medium length hair that had become unmanageable and had it cut super short (for me) - I loved it! But the stylists, like other staff members, are on a rotating contract - so you really never know how it will turn out.

I've been following this blog for several months now, in preparation for our 5-week train, family/friends stopover, and 21-day cruise - very good information on "capsule packing"!

https://www.travelfashiongirl.com/

We arrived home on Sunday (August 24th) from an Alaskan cruise on the JOY, and did not hear of any medical issues during that time.

So sorry for the loss of your friend.😔

The person we initially spoke with was an NCL employee - he had a "team member" name tag on - and we filled out a Norwegian  Luggage Report. He also was the one that told us our luggage had never left the ship (I guess they keep track of every piece of luggage that leaves?). So, it appears it would be the cruise company's issue - the port never received it.

We ended up driving the distance to Seattle today to pick it up - so no shipping charges - just time and gasoline. Our insurance pays $200 for luggage lost over 24 hours, but we actually received a phone call that it was found in less time than that. We just couldn't make the deadline to pick it up the first day because they closed at 3:30pm.

When we picked it up today the port workers were fabulous. There were 3 or 4 of them trying to find out where the luggage had been stored, and even walked us to the parking garage on our way out. Very accommodating!

All in all, I guess we can be thankful we got the luggage back, and in one piece. There are a lot worse things that could go wrong than having a suitcase misplaced for 1 day. Thanks for your responses!

We recently came back from an Alaskan Cruise on the NCL Joy. When we arrived in Seattle one of our large pieces of luggage could not be found. It was not in the area marked with the color we had received (yellow), and the NCL staff looked in all the other areas, to no avail. We, also, looked through each of the different colored areas. We filled out the "lost/stolen luggage/items" form, and were told they would let us know if they found it. The NCL employee told us he had determined it had never left the ship. He said we could either come back and retrieve it or they would ship it to our home address.. We live within a 2-3 hour drive from Seattle (depending on traffic), so we left. A few hours after arriving home we received a phone call saying it had been found, and we could come and pick it up before 3:30 pm. It was now 2:00 pm, and there would be no way we could make the drive in that time. So we asked if they would just ship it to our home (it was mainly my husband's clothes and our dirty clothes bag). He said no problem, it would take 7 to 10 days for us to receive it, and could we please give him our credit card number as we would be charged for the shipping! Really NCL? You lose our bag and we have to pay to have it shipped home? We had no choice - we had to pay the fee, or travel the 4 to 6 hour trip the next day (before 3:30pm) to retrieve the bag.

We have cruised on NCL many times, and are Latitude members - and will still be cheerleaders for NCL. But this experience will definitely involve a letter to Corporate from us!

Has any one else ever experienced a lot bag with NCL? And if so, was this the same circumstance that you found? What would you do? Thanks for any feedback.

Yes, on the inside cabin. We kept our original cabin mid-ship, and saved over $1500 - plus kept our free-at-sea and OBC's. He said we would lose our double points, but in looking at the confirmation, I'm not sure we did:

CHOSHORX

EASYFARE

LATREW

LATVIP

PPSRVCHG

I'm not sure what all those codes mean. It doesn't appear to have changed from my original confirmation. Can anyone help with these codes?

Thank you SO much for posting this! We had previously booked a 20-day Panama Canal cruise for May 2020. I called our PCC at NCL, and we were able to shave off over $1500.00 from the original price! We did, however, lose out on double points for that particular cruise.

I also asked about our upcoming cruise to Alaska next month as well. Since it was already paid in full, they were not able to honor the 20%, however they did give us an OBC in the form of a gift certificate. They offered us an upgrade from a balcony to a mini-suite first, but it would be a guaranteed cabin, so we would not have a choice of location. I was happy with the additional OBC..