corjuly

2 hours ago, mjkacmom said:

Wow. We have sailed on 4 different NCL cruises with dd who has celiac, and every meal was amazing! The dietary managed met with her twice a day. Everything special ordered is prepared in a separate kitchen. Her food always arrived with everyone else’s, she just called as we left our cabin for dinner to let him know where we would be dining. She even got special desserts, like flourless chocolate cake. She never got sick. What ship were you on?

the escape. what ship were you on? They did have flourless cake, if we asked for it. It was mainly to big so we got ice cream most of the time.  it wasn't even just her stuff. The service was terrible in the main dining room, every meal we did there was over 2 hours long.  but we can eat whatever.  and we are adults, lol, so we can wait.  it was just so upsetting the the pasta was mixed with regular. I even think it was regular pasta that came out but they swore it was GF, but then gave her spaghetti instead of the rigatoni the first came out. Very very bad

3 minutes ago, FLcruisergrl said:

That’s awful! We actually had a great experience-pre-ordered every evening and had discussions with the restaurant manager, one time he even called and spoke with the chef and then stopped by that night to make sure everything was okay. The only time we had to wait was lunch the first day, since we were unable to pre-order. The first question they asked me when I said she was gluten free was “Is she gluten free or celiac?” So, it sounds like they were very well trained on the Sun, but maybe not so much on your ship. 

they had no clue.  one waiter was trying to convince us she couldn't have ice cream b/c it had dairy in it.  Talked to several people and order from different people.  the best we had was actually in the buffet and getting them to make her food from a waitress there. We got one a few times and she was like I will come and find you and gave her like a bag of chips to share.but other than that it was far and few between with good service

ok so literally got home this morning and had the WORST time with GF food. first day was told no need to pre order just come down and ask when ordering. Go down for breakfast next morning, they asked if I pre ordered.  Went to the guest services got me someone who promised go help and to call him each time and when I did, he said ok no problem. Went to go eat, mentioned we pre ordered, they could never find the order put in. So each time we had to wait for her food. One night, in the manhattan room, she got pasta, they couldn't find her pre order, shes eating, and there's a macaroni and cheese noodles mixed in. She's now sick and complaining of her stomach hurting.  I DO NOT think they are great or even aware of cross contamination.  We had much better luck just ordering her food before anyone else ordered and it came somewhat at the same time as ours.  Very frustrating week with a 6 yr old to eat. 

We went on RC last Feb and she got amazing food, and service. So disappointing.

Thank you. I just meant they can make it from anywhere. Not just stuck to the main dining room or buffet. 

Thanks. I’m feeling a bit better about this. 

Now have ave you been to Bermuda? Wondering how to handle lunch off the boat. I called and asked about taking prepared food off and she wasn’t sure on that. Said they would get back to me and never did. I’ll have to call back. 

On 5/11/2019 at 9:31 AM, mjkacmom said:

Four different NCL ships, and we have never had to seek out the dietary manager, or tell him where and when we were eating the next day. He (once she) has always found us. Dd could pick something from the menu, or they would make her pretty much anything she wanted.

Did it matter where you ate? We plan on feeding our kids first, then they go in camp and we go eat later on.  She's 6 so picky, so chicken fingers and ff lol.  Can they deliver to us anywhere we are? I am thinking the buffet for my other 2, so if we are there will they bring her food there?

On 5/11/2019 at 9:07 AM, diamondbear said:

I have celiacs and have cruised ncl for a number of years, specifically because they handle the celiacs so well. THere is typically a dedicated member of the service staff for guest with allergies/food intolerances. When you get on board find him or her by either by going to guest services or asking at one of the restaurants.  Every night I would need to 'pre-order' my meal from him - they are often my favorite members of the staff :-)  - so you do have to decide where (and ideally approximately when) you are going to dine for the following day.  They will bring you the menu from that restaurant and you can choose something to eat that they will adapt to gluten free. Occasionally there are things that they can't adapt but largely they are very accomodating. At dinner every night ask to see the specialist to pre-order for the next night. This has worked very well for us. My celiacs is not 'silent' and if there was significant cross-contamination I would have noticed, I've only had an issue once (someone at my table ordered the same dish as I did and the waiter gave them the gluten free version and me the gluten-full version), I will be on my 9th cruise this summer. 

I don't eat at the buffet except for fresh fruit and pre-packaged yogurt sometimes, althought if you speak to a staff member they will identify if something is gluten free for you, but the issue of cross-contamination is high there.  You can pre-order lunch and breakfast but I typically find the waitstaff accomodating and knowledgeable if you indicate your issue and the crowds are less then in the dining rooms so I've never had an issue just ordering directly. Just prepare that your meals will take a little longer due to the need to accomodate. 

Thank you this is what I. needed to know. SHe's been Celiacs for 3 yrs now so I am well versed in it, just not this cruise line and how it works.  We were wondering about everything but the main dining room. I know they will help us but it's the other restaurants.  She's only 6 so a picky kid lol.  What about off the ship? Have you been to Bermuda? We are headed there and nervous about lunch for her

Hello, this is our first cruise on NCL and looking at the Escape to Bermuda in June. We have cruised RC before.  My 6 yr old daughter has celiac's so she is on a GF diet. I was wondering if anyone with celiacs can chime in on how accommodating they are and the process and if there's food across the whole ship not just the main dining room.  She had celiacs so cross contamination is a huge issue for her, so we can't take a chance with buffets and such. 

Thank you

We just got back yesterday off the allure and we our 2 kids. I used the app for my iphone relax melodies. It's free. Has a ton of noises and never stopped. Was continuous all night long. It was really loud. I just kept it plugged in all night. Worked like a charm

Sent from my iPhone using Forums

We are going the first week of September. We will have our 2 kids ages 17 months and 4.

Has anyone used the babysitting service in room? Can we meet the sitters before hand? How do we book? Price?

Drinks? Is it worth the full package for both my husband and I? How much are piña Coladas? Mixed drinks? Are they good liquor?

Best place to eat? Either fine dining (if we get a sitter), and with our children.

Any good tips for me. We are super excited. We went on adventure of seas 5 years ago and no children. Just trying to get ideas before we go

Thanks so much:D:D