parentalunit24

Getting on Star Flyer today March 12 for 14 days. Heavy rain and winds overnight. Cannot see if ship made it in this morning. Stay tuned.

Currently on Enchanted Princess. Those who are on second leg of b2b advise ensuring OBA balance at end of first leg is accurate . Thereafter ship staff cannot deal with discrepancies you will have to deal with head office for correction - good luck!!

We are on Enchanted Princess. Travel agent gifted us unspecified specialty dining cover charge. This notification was delivered to our cabin on first night while we were at dinner. Attached was a  notice from the Director Restaurant Operations that we had(??) a 5:30 pm reservation the next night (Feb19) at a restaurant we dislike.

Called to request this imposed reservation be replaced by one at Crown Grill at 6:30 pm on feb 26. Was assured this was done.

On advise of another passenger who had already been on ship for 10+ days - don’t assume phone requests will be accurately auctioned - I checked one of their Medallion wall screens. No indication of any reservation. Had Princess staff member check herself . Nothing.

Went to Guests Services Desk. Their computer showed a reservation but for Feb 22 not Fed 26 as assured on phone.

Bottom line - don’t put 100% trust in what you are informed by Princess staff or their Problematic Medallion Technology - best to verify and get in writing.

Currently on board Enchanted Princess. Numerous announcements in theater pre-show requiring masking. Nevertheless one guest continued to talk ( no drink ) without mask ( she had no mask visible on her person ). Three Princess staff informed of the situation 10 minutes before showtime with a “promise” that they would “look into it”. We waited until end of second song. No action by Princess staff. Female still without mask. We as elderly guests with medical issues left theater.

This morning Princess did monitor and enforce their dining room dress code. MALE guest with bare shoulders was refused entry to Capri dining room. Go figure !!!

RCCL double charged me for three shorexs booked on January 18 re our February 21 cruise on the VOS. Total overcharged amount CAD$ 900.62.

On January 19 was told by C&A staff to wait a day or so and it should be corrected by the RCCL processes. ( Tried to reach shorex group by phone but gave up after an unacceptable wait ) Contacted shorex by email - shorex@rccl.com - who would only supply phone number -800.398-9819, option 3 - which Annie indicated was for the "Resolutions team". Called this number on January 21 and at 10:50 am was told, after apparent reference to my file, that correction ( credit to my AMEX account for CAD$ 900.62) would be done within 72 hours.

Called the above number on January 24 . Staff handling the call (at approx. 11:50am) was not Resolution team member but indicated correction should normally take 5 days and stated the 72 hour time frame was not right and that this was misinformation given to me on January 21. I requested to be given(via email) the name and contact information of who at RCCL to contact when/if the correction was not made - I believe this was not an unreasonable request -and I did not want to be put on hold yet again. No information was sent to me.

As I write this at 12:05 pm on January 26 RCCL still has failed to correct their error of January 18. They could overcharge me in seconds but I still await their correction 8 days after the fact!

Suggestions, helpful hints (short of taking legal action) appreciated.

Feel free to post this note to any social media sites that you deem appropriate.

Fair Winds and Calm Seas

David