kennedyfamily4

Hi! Thank you for the review! This is great information. We will be on the Freedom next year for New Year's Eve. Was there an event to bring in the New Year at midnight?

So far, so good. Thank goodness my TA is on top of things. Explore Cruise and Travel have been phenomenal. I tweeted my disappointment and received a call from RC's media team. It seems several people are keeping an eye on the reservation. I'm still disappointed this has taken so much time to resolve along with the emotional roller coaster. Hopefully it is smooth sailing here on out. (Pun intended.)

I definitely recommend checking your reservation daily. Also, keep some credit handy in case you have to re-book your cruise. RC now owes me $2802 in refunds from the first two cancellations as a result of their "glitch." And I had to pay the cruise in full AGAIN today. I also have to go back on-line and purchase spa services, dining reservations, and beverage packages for the THIRD time. The travel agent is trying to get us some compensation for our inconvenience, but who knows. At this point, I'm convinced they do not want me or my money on their ship.

It is very frustrating. We should be excited about this upcoming trip. But seriously I am stressed out and worried. Part of me does not even want to deal with this anymore. I have to track the credits coming to be sure they are correct. In fact, I am still waiting on over $1500 in credits from the first booking that was cancelled. Now I have a new set of credits to watch for so I can book everything for a third time. This is totally unacceptable and a horrible experience they are providing. Ugh!

The first time it was cancelled my travel agent through Explore Cruise & Travel called to notify me. She let me know all of the extras I purchased were cancelled and being refunded: spa days, beverage packages, and dining reservations. I started to receive the credits and went to the RC website to add those items and services back and found I had no reservation. It was cancelled again. My cabin was even available for booking again. I called Explore Cruise & Travel and confirmed it was indeed cancelled. Explore is working with RC's IT department to get it corrected. RC's IT person is saying it is a glitch on their side. UGH! I did ask about possibly getting a new booking number to see if that helps. I am very concerned that when we go to board it will be cancelled again.

Has anyone had an issue of Royal Caribbean having a "glitch" in their system resulting in your reservation being completely cancelled? This has happened twice this week to my upcoming cruise on September 28th. Even though we paid in full months ago, RC keeps cancelling my reservation. My travel agent is on the phone with RC once again but I am extremely nervous that when we go to board it will be cancelled AGAIN.