mrsbubs

7 hours ago, Windsurfboy said:

No from Saga

Any more info would be gratefully received.i

18 hours ago, Banjo an said:

Have just received an email in response to my letter to Nigel Blanks with regard to the cancelled ports on the recent 30 day cruise to the Caribbean.

I’m told that prior to embarkation in Portsmouth the ship was cleared by maritime authorities.

However, due to challenging weather it became necessary to put into Lisbon. While  in Lisbon Siemens engineers advised Saga that further software updates were required.

Unfortunately, this work took longer than expected and therefore changes were made to the itinerary. 
They go on to say that they are pleased that they were able to protect this section of the itinerary with very few changes having been made.

They conclude by saying that on the route back to the UK further changes were needed due to poor weather and the visit to Funchal was cancelled.

Sadly, I do not agree with much that has been said here and I think that the ship was not fit for purpose and will not be sailing with Saga again.

Just had a similar letter from a different customer services executive.