Florin

Thanks for pointing out the time of my post. I was awake ALL NIGHT due to the noise and posted whilst desperately wanting some advice. I’m a 63 year old on my 40th wedding anniversary cruise and I am really upset (still). For those saying an extra bathroom is a bonus there is no toilet just a very tiny bath that only a very small person or a child could fit it. I’m a size 10 5’4 and I won’t fit in it. The cabin we chose was in the middle of the ship because on previous cruises my husband has felt sick. I booked on the phone and the ( very nice) person I spoke to said she’d recommend that cabin in the centre away from lifts or noisy areas. It makes no sense to me that they have moved us to a slightly bigger cabin unless someone asked to be near another passenger in adjacent cabins or something. We didn’t re print the luggage tags because we didn’t think of it and we were busy getting off a transatlantic flight and getting to the terminal. In fact we were confused and jet lagged and couldn’t quite believe that our cabin had been moved. We asked our steward ( who actually was trying very hard) but he referred us to guest relations about the bags and they steadfastly refused to help. I will never travel with Holland America again. I have asked to see the manager onboard. I have, by the way, tried to be polite and to just explain our position. I have never come across such defensive and unhelpful customer relations staff. Everyone else is lovely. Thank you to those on here who sympathised. I am emotional. It’s our anniversary today.

We have just boarded a Holland America Alaska cruise on Koningsdam. Having spent a long time researching cabins we booked an ocean view cabin in the middle of the ship, not near any elevators or noisy areas, back in September 2023. We checked in and printed our luggage tags and boarding passes two weeks ago, but the night before we boarded we noticed that our cabin number had changed on the Navigator app. On boarding we went straight to the desk and asked why. We were told that our new cabin was larger and therefore an upgrade and that the ship was full so we couldn’t move to our previously allocated cabin. Our bags did not arrive in our cabin, and although we asked at the desk no one seemed interested in finding them. I very quickly realised that our luggage tags had our original cabin number on them and told them this. However, they refused to go to that cabin to look for our bags. They said they could not remove bags from another person’s cabin. They didn’t make an announcement or try to look for the passengers in the cabin containing our bags, they just said if the bags were in there they couldn’t do anything. In the end my husband went and stood outside our original cabin. At 9 pm the passengers arrived at their cabin and sure enough our bags were in there. This ruined the embarkation day for us. The new cabin is not an upgrade, it is a family cabin very slightly bigger but only because there is an extra bathroom with a tiny bath for children. The wardrobe is completely taken up with 5 life jackets, the cabin is in a horrible position at the back of the ship, and it seems to be right underneath the engines with banging and whining going on all the time. I can’t possibly sleep with all the noise. We do not understand why we were moved to this cabin and we are really upset. We have not been offered any other cabin or compensation and at this point in time we just want to get off the ship. Any advice at all would be appreciated.