resusiana

Hi guys. I used this shuttle to get from Houston Hobby to Galveston. We got an suv for 7 for $95 one way. The guy who owns the website for "houston 24 hr taxi" doesn't own the business and he's not really a dispatcher. He gets the reservations, then calls the drivers who are independent owners. The drivers are very polite, but the guy who owns the website is the rudest person I have ever talked to. Our driver told us that the call center guy makes hundreds of customers angry and he doesn't know how to treat people respectfully.

Our flight was at 3:30pm in houston. The call center guy yelled at me for not calling at 7am when we got in port. Then he said he would have a driver there in 1 1/2 hours. We proceeded immediately to debark the ship. Then he called and said he would have a driver there in 10 minutes. It took almost 2 hours to get through the lines for customs. By the time I got out of customs, he told us that we would be charged for the waiting time. Excuse me, but I was planning on having 1 1/2 hours to get through customs. Some yelling and swearing ensued and I was going to call Supershuttle for a ride.

Then we met the driver who is the most polite, sweet, respectful man. His name was Hamid. He apoligized for the call center guy and explained how he makes many people angry. I got his direct number so we can deal with him directly. His company is called Cypress shuttle. His website should be up soon.