New_To_Cruisin

On 11/24/2018 at 10:21 AM, Alaska59 said:

We started our vacation on the worst note possible after arriving in Ft. Lauderdale.  We caught the shuttle to our hotel near the port.  

When we arrived to check-in we were told we didn't have a room at that location.  There were several couples traveling who were told 

the same thing.  We had confirmed reservations through Booking.com.  Apparently, anyone booking the hotel through a third party may be

bumped from booking to another Hyatt hotel.  We argued with the man at the desk who kept saying that Booking.com should have informed

us that it changed.  We know that was a lie.  Hyatt sold our rooms for a higher price and shuttled us to Plantation, Florida to stay.  We were all 

livid in that we had plans for the overnight stay in the area and now we were at some location we would never have chosen. 

 

I just want to warn those of you how dishonest this Hyatt location was.  There was probably a total of 10 couples who they did this to on Saturday,

Nov. 10th.  I bet this happens a lot.  We met one couple who had stayed at the port location many times and this was the first time this happened to

them.  One lady was trying to get her money back after being sent to the Plantation Hyatt.  Bottom line, just beware of who you book with.  I have had

very favorable experiences with Booking.com so I don't hold them responsible for this incident.  I blame Hyatt.

I agree with you - we had issues at that particular location as well. A group of us were there in March, 2018 the day before our cruise. I am a frequent traveler, and booked a room with loyalty points. I had requested a room with 2 queen beds, booked it, confirmed by phone 1 month ahead of arrival. Once there, instead of getting a room with 2 queen beds, we got an accessible room with 1 queen bed and a pull out couch. When I went back to the desk to speak with the manager, I was completely brushed off. I followed up with emails to address this, and was again brushed off and told tough luck. I think that the management at that particular Hyatt are horrible, and not at all customer focused. I normally really like the brand, but this location's management is unprofessional and rude. 

On 1/9/2019 at 8:57 PM, metrolady said:

 

We had 10 hrs to wait before our flight home in Dec.  We bought a Resort Day Pass at the Westin Hotel- right on the beach in FLL.  Best $30 / person we ever spent!!  There is a limited amount of passes per day.

  They store your luggage, and you have access to all of their amenities for the day ( but  you don't get a room.)  They offer a shuttle back to the airport for $28 for 3 ppl.    

We have also rented a car for the day in the past,  but this  Westin day pass was a  much nicer way to end our vacation.

That's a fantastic idea! We have a 6:30pm flight back to Toronto, and I really don't feel like going shopping with the exchange rate that we have right now!! Great tip! 🙂