jaznsusan

On 6/17/2020 at 2:38 PM, muggymark said:

BEWARE!  People are falling through the cracks.  On April 2nd I filled out and sent in the form to receive a 100% refund on my cancelled 5/3 cruise.  Eight days later I received a refund for the insurance only.  Then I patiently waited a total of 75 days until curiosity overcame me.  Yesterday I called Carnival and talked to a very polite lady who informed me that she saw no evidence on her computer screen that a refund was requested. She then went ahead and attempted to initiate the refund, but her system would not allow it without a supervisor override.  The supervisor balked at refunding me anything because "I had waited so long".  After making her aware of the 4/9 insurance refund, she saw that I had responded quickly and granted me the 100% refund.

My cruise has immediately vanished from my account, but she could not give me any idea as to when the refund will hit my credit card.

The moral to this story =  If you're waiting, don't be afraid to call and inquire.

    

I cancelled an October 2021 cruise on 4/14 and I'm still waiting for my deposit to be refunded. I called Carnival on Friday and they told me they couldn't give me information, my travel agent had to call. Since my travel agent (Costco) is saying the cruise lines are taking up to 90 days to refund, I can't do anything with them until the 90 day mark. Thinking about putting it in the CC company's hands with a dispute.