parTealady

But upsell department not doing anything to rectify and still giving their story

 

 

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Just spoke to someone at NCL and was told that my vacation club was definitely not included in this pilot program. The cruise line chose which agencies to include based on the amount of sales they brought in. This surprised me, since this is a very large travel business and I thought their cruise sales volume would be high. She told me that I would not be able to upgrade, unless I pay the full price.

Hope you have better luck. :)

FYI,

 

I just called the upsell dept because I didn't receive an email and am interested in an upsell to haven from mini suite for our getaway cruise in 3 weeks. They do send the email if you ask, but only if you're eligible. It turns out some travel agents don't participate in the program, making it impossible to get an email. :( I bought through a major online cruise website and am ineligible for an upsell. This is very disappointing. I wanted to try haven for the first time this cruise.

 

I just wanted to pass this information along

I've had the same problem with my Vacation Club booking. After several calls to upsell dept. and club (they didn't seem to know anything about the bid to upgrade emails), I was told that if your travel agent has OPTED OUT of the bidding, then you can't get an email to upgrade. This seems totally unfair and I feel that they should inform you of this before you book.

Thanks for your great, very detailed review. We are sailing Norwegian for the first time on the Escape Oct. 29. It was nice to hear about your Aristocat tour (except the part about the Hammerhead). We will be doing this tour on Wed. Nov. 2. Look forward to seeing your pictures.

Thank you for your review. We are on the Escape Oct. 29-Nov. 5. This will be our first time with NCL.

We have snorkeled in St. Thomas, but have never been to Tortola. After reading about your experience with Aristocat, we went ahead and booked the tour for Wed. Nov. 2. Should be great!