My mother, son and I are booked on the Jewel sailing out of Houston. I booked the cruise last November when I received a promotion from NCL offering a package called "Bundle and Hotel".The package included one night hotel, transportation and a number of on board amenities such as meals, pictures, wine, strawberries etc. I printed my tickets yesterday and didn't see anything specific to the extra on board amenities. I called NCL and they said that is not what I booked even though my receipt clearly states Bundle and Hotel. I am hoping the operator I spoke with does not know what she is talking about and we will receive what we paid for once on board. Has anyone else had problems with the "Bundle and Hotel" package. We have been on ten cruises and not had any problems until now, I am really discouraged, I know what I booked.Any suggestions?
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My mother, son and I are booked on the Jewel sailing out of Houston. I booked the cruise last November when I received a promotion from NCL offering a package called "Bundle and Hotel".The package included one night hotel, transportation and a number of on board amenities such as meals, pictures, wine, strawberries etc. I printed my tickets yesterday and didn't see anything specific to the extra on board amenities. I called NCL and they said that is not what I booked even though my receipt clearly states Bundle and Hotel. I am hoping the operator I spoke with does not know what she is talking about and we will receive what we paid for once on board. Has anyone else had problems with the "Bundle and Hotel" package. We have been on ten cruises and not had any problems until now, I am really discouraged, I know what I booked.Any suggestions?