ctdahlquist

I cannot get through to Virgin. The email link wasn't set up properly, so you have to cut and paste it into your browser.  Then when you access the "form" to re-book, it goes nowhere...just spins and spins.  Then, when you call the customer service number, you are prompted to dial a "1" to request a callback, but that doesn't work as well, as least when calling from an iPhone!  

2 hours ago, Island Dog said:

Link in email doesn't work. Had to use the one early in this thread. Requested refund through link and loading icon spins into infinity. Gonna try getting the refund through my TA. If that doesn't work, I'm disputing the charge through my cc. Way too fishy for me. Something doesn't add up.

 

BTW where did the guy go responding directly from Virgin on here?????????🤣

Yes, just a week away! Driving to Florida Thursday for a couple days in my hometown then the cruise!  Two of us, husband and husband, from Sylva, NC. We’ve bid for an upgrade from a Seriously Suite to an Aft Suite. Has anyone else bid? Any results yet?  Also planning the excursion to Chacchoben.