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willow1uk

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Posts posted by willow1uk

  1. 7 minutes ago, Bloodgem said:

    I think you need to grow up. My son is disabled and we always book refundable accommodation in Southampton and make sure we have the right insurance to cover all possibilities.  You chose not to book refundable accommodation and you chose not to buy insurance that would cover your out of pocket expenses if your cruise was cancelled. 

    You of all people should understand how difficult it is to book a cruise especially if you need a disabled cabin.

    hello there, its not a case of illness is it, i think you have very little understanding of poeple and dont quote your problems please. this was a special trip and the insurers didnt cover change of itinerary at lkast minute. we travelled with cunard in storms last year with no change. some empathy from you!!!

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  2. hi guys

    we were looking forward to our cruise from southampton to usa and down to miami on 5th november, then on 3rd november RC changed the itinerary to europe and on to miami. we booked almost 1 year before and were devastated. we were offered compensation if did the cruise but nothing but our money back if we cancelled. it took RC 6 weeks to send us a cheque with no compensation. our insurers wouldnt help and we had paid for hotel in miami, flights,hotel in southampton and parking - all lost!!!!! RC kept apologising but dont compensate at all. we had over £1500 of extras lost. they were no help. we ever regretted booking them and although cruised with them before wont do it again. they have a customer charter but broke every 1. we emailed a complaint with no reply and to get my money back was on the phone to miami many times, they find it hard to phone you!!!

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  3. dear fellow cruisers, no-one seems to have travelled on this saga cruiser so if any of you guys have i have an urgent question; can you use a travel iron on fillia rheni 11? if not what is the cost of the laundry services on board?

    thanks.

    ps are there electric sockets in the stateroom?:confused::cool:

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